Human Resources Shared Services Manager

We’re hiring a HR Services Manager! Are you ready to lead the heartbeat of HR?

Location: London or Amsterdam Head Offices, remote working options available

Language needed: Must be able to speak both English and Dutch

At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in London and Amsterdam.

From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations , champion HR tech, and be the go-to expert for complex queries and operational insight.

The benefits of working with us:

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

About the role:

• Proactively and efficiently lead a team of HR Service Centre professionals
• Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
• Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.
• Act as a key escalation point for complex or sensitive queries.
• Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.
• Support internal audits and contribute to risk mitigation strategies.
• Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.
• Monitor and report on SLAs, KPIs, and other performance metrics.

About you:

• Ability to speak English and Dutch
• Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.
• Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
• Hospitality mindset with a passion for delivering exceptional employee experiences.

Ready to make a real impact in a fast-paced, people-focused business? Join us and help shape the future of HR services.