Human Resources Specialist - Retirement and Benefits

Are you organized, detail-oriented, and passionate about helping people? Join our Retirement and Benefits team as a Human Resources Specialist and become the friendly, knowledgeable resource employees and retirees rely on for guidance. In this role, you’ll provide exceptional customer service, manage important data and documentation, work with multiple software systems, and support the clerical and administrative needs of the office while supporting individuals through some of life’s most meaningful decisions.

The typical starting salary range is $18.98 - $22.78 hourly depending on the candidate's qualifications and experience as well as budgetary considerations. Additionally, we offer a competitive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit Competitive Benefits - St. Louis County Website.

Examples of Duties

• Assist employees and retirees regarding procedures, forms, eligibility, and general inquiries.
• Provide accurate and timely information on office related programs, policies, and procedures.
• Process forms, enrollments, applications, and documentation related to retirement and benefits.
• Maintain and update retiree and employee records in HR and benefits management systems.
• Utilize multiple software platforms for data entry, reporting, and document management.
• Answer and respond to phone calls, emails, and in-person inquiries with a high degree of professionalism, enthusiasm, courtesy, and compassion.
• Schedule, set up, confirm, and manage appointments and meetings.
• Review, prepare, and distribute correspondence, reports, and other documents or information as requested.
• Ensure compliance with confidentiality and data protection standards.
• Support special projects and other administrative tasks assigned.

Minimum Qualifications

Bachelor's degree in Business Administration, Human Resources, or a related field or an equivalent combination of experience.

Knowledge, Skills, and Abilities:

• Comprehension of Retirement Plan, benefit options, and related programs for retirees and employees as appropriate at time of inquiry.
• Proficiency in Microsoft Office Suite and ability to learn other applications and/or software quickly.
• Strong organizational and communication skills with great attention provided to details.
• Excellent professional verbal and written communication skills.
• Ability to handle sensitive information with utmost discretion.
• Customer service focused, initiative taking, and problem-solving abilities.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.