Human Services Supervisor - Bilingual Preferred English/Spanish

Providing leadership and support to the branch team is the aim of this role. The majority of the tasks will be related to and assist with eligibility work.

Use department staff, programs, and resources to implement the department's vision while exercising leadership and carrying out administrative duties in order to accomplish the Oregon Eligibility Partnership's objectives and goals.

The Human Services Supervisor 2 is responsible for the daily function of the office. The position manages and directs cross-functional teams and programs in collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by staff to meet agreed upon goals, objectives, and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.

The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.

The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices.

The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.

The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each. This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.

You must submit a cover letter to be considered for this position, max of 2 pages, addressing how you have demonstrated the essential attributes in your past work experiences. (Give specific examples.)

Four Years of lead work, supervision, or progressively related experience;

One year of related experience and a bachelor’s degree in a related field.

Experience adapting to shifting environments and priorities in a fast-paced, high-volume office while demonstrating respect and compassion.

Experienced in working with diverse groups, promoting inclusivity, equity, anti-racism, and fostering environments of compassion, belonging, and inclusion.

Experience increasing employee engagement, organizing people to reach a goal, delegating effectively, coaching, and mentoring to achieve success.

Experience making decisions based on a mixture of analysis, knowledge, experience, and judgement in a timely manner.

Experience demonstrating flexibility by adapting to changing environments and priorities.

Demonstrated commitment to collaboration and promoting high functioning teams.

Experience applying active listening skills and providing effective conflict resolution.

Experience with communication styles and communicating clearly & professionally in writing and verbally with both internal and external customers.

A cover letter is required addressing how you have demonstrated the essential attributes in your past experiences, give specific examples. (Max of 2 pages.)

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Occasional overtime may be required.

This position is assigned to the Store Front Office, incumbent will be working in an office environment in person. The office is constructed of cubicles, so work is often interrupted, and noise level is high.

Long periods of sitting for data entry, gathering information from the various computer systems, and phone coverage.

Occasional travel to attend meetings and training.

Occasional in-person and phone contact with irate or hostile participants.

Participants and procedures may change daily and requires the ability to be flexible in application of procedures.

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

communities that promote shared learning.

Cost of Living Adjustments.

Annual salary increases (until you reach the top of the listed salary range).

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. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

This is a permanent, full-time position and is a Management Services Supervisory position and is not represented by a union.

The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.

This recruitment may be used to fill future vacancies in the same classification.

The recruiter for this position is Bonnie Nyssen. If you contact the recruiter,

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