HVAC Commerical Dispatch Manager

Overview

Air Masters of Tampa Bay – Tampa, FL

Full-Time | Leadership Role | Competitive Compensation + Benefits

Air Masters of Tampa Bay is seeking a high-caliber Commercial Dispatch Manager to lead our expanding service operations. This is a mission-critical leadership role overseeing commercial technician dispatching, workflow coordination, customer communication, and the overall performance of one of the busiest HVAC commercial departments in the region.

If you thrive in a fast-paced environment, communicate with authority, and can orchestrate technicians, customers, and priorities with precision — we want to speak with you.

ABOUT THE ROLE

As the Commercial Dispatch Manager, you will be the operational backbone of the commercial service division. Your responsibilities will ensure:

· The right technician is sent to the right job at the right time

· Top-tier clients receive prompt, accurate communication

· Technicians remain productive, supported, and informed

· Service calls, preventive maintenance (PMs), and quoted workflow efficiently through the system

· Leadership has full visibility into KPIs, capacity, and workflow challenges

This role is ideal for someone who loves structure, communication, and running a tight operational ship.

KEY RESPONSIBILITIES

Daily Dispatching & Technician Support

· Coordinate and dispatch commercial HVAC technicians

· Monitor job progress, travel time, and technician status

· Ensure technicians have correct job info, parts, and expectations

Customer Communication

· Provide real-time updates to priority accounts

· Maintain 100% responsiveness to commercial clients

· Ensure accurate documentation of all service updates

Scheduling & Workload Management

· Build and manage the commercial PM schedule

· Prioritize emergency calls, service calls, warranty work, and quoted repairs

· Forecast technician capacity and staffing needs

Administrative & Data Management

· Ensure service tickets are updated and closed correctly

· Manage tracking of proposals, follow-ups, and pending work

Pay: $49,844.98 - $60,028.36 per year

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person