HVAC Customer Service & Dispatch Coordinator

HVAC Customer ServiceDispatch Coordinator
Pay: $20.00-$25.00 per hour, based on experience
Schedule: Monday-Friday, 7:30 AM-4:30 PM, with flexibility during peak seasons

We are a growing, established HVAC company seeking a highly organized HVAC Customer ServiceDispatch Coordinator to join our office operations team. This role is essential to keeping daily service operations running efficiently by managing customer communication, scheduling service appointments, and coordinating technician dispatch. You will serve as the primary connection between customers and field technicians, helping ensure exceptional service, efficient scheduling, and smooth day-to-day operations. This opportunity is ideal for someone who thrives in a fast-paced office environment, communicates professionally under pressure, and enjoys balancing customer support with operational coordination.

Why Work With Us:
Competitive hourly pay based on experience
Stable, year-round employment
Monday-Friday schedule
Supportive team-focused environment
Growth opportunities into operations, dispatch leadership, or office management
Established company with long-term career potential

Key Responsibilities:
Answer inbound customer calls, schedule service appointments, and assist with service-related inquiries
Coordinate daily dispatch scheduling based on technician availability, service area, and job urgency
Monitor technician schedules throughout the day and adjust appointments as needed
Communicate real-time updates between customers and field staff
Handle customer concerns professionally while maintaining strong customer satisfaction
Resolve scheduling conflicts, urgent requests, and service delays efficiently
Maintain accurate scheduling, customer, and service records
Support office operations while contributing to overall team efficiency

What You Bring:
2+ years of customer service, dispatch, scheduling, or administrative experience
Strong communication and conflict resolution skills
Ability to multitask in a fast-paced, high-volume environment
Excellent organizational and problem-solving abilities
Experience with dispatch software, CRM platforms, or scheduling systems preferred
Professional, team-oriented mindset

If you are detail-oriented, thrive in a fast-paced office setting, and enjoy being the person who helps keep customers satisfied while supporting field operations, this is an excellent long-term opportunity with strong growth potential.

Apply today to join a company where your role directly impacts customer experience and operational success.