HVAC Dispatcher / Coordinator

CAS Service dispatcher

Work Hours: 8:00am to 5:00pm

Primary job function:

Maintain the service technicians daily schedule and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the “On-Call” schedule for service technicians. Maintain customer database with current information. Clear and Concise communication with department managers, company employees, and company customers, including keeping customer informed of company schedule and requested lead times. Providing accounting with maintenance contract billing information.

Reports to: Service Manager

Daily Duties:

1. Dispatch service technicians

2. Respond to all messages left over night

3. Schedule and coordinate all demand service calls as calls are received

4. Create work orders for service calls

5. Maintain the dispatch board

6. Contact customers with “Parts Pending” status when parts are received for scheduling

7. Maintain Maintenance agreements, include billing, scheduling, database information, customer hard files and renewals.

8. Update customer files as information is received from installation. (extended warranties, equipment info, new customers)

9. Type service contract proposals

10. Maintain on call schedule

11. Maintain customer history file

12. Prepare paperwork for manufacturing warranty parts with shop manager

13. Answer incoming calls and dispatch call to person/department requested

14. Update service department reporting

Performance indicators:

1. Number of customer complaints due to scheduling

2. Number of return trips/call backs due to scheduling inefficiencies

3. Accuracy of customer files

4. Accuracy of customer maintenance agreement files and growth of agreement customers

6. Timeliness of customer billing and collections

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Ability to Commute:

• Oxford, GA 30054 (Required)

Ability to Relocate:

• Oxford, GA 30054: Relocate before starting work (Required)

Work Location: In person