HVAC & Plumbing Scheduling Coordinator

HVAC & Plumbing Scheduling Coordinator

Thermo Direct | Where Your Work Truly Matters

Are you ready to enjoy coming to work every day, earn a competitive income, and be part of a company that genuinely values its people? At Thermo Direct, we believe exceptional service starts with exceptional team members—and we’re excited to welcome a motivated HVAC & Plumbing Scheduling Coordinator to our growing family.

In this essential role, you’ll be the heartbeat of our operations—connecting customers with solutions, supporting our technicians, and ensuring every interaction delivers a top-tier experience. If you thrive in a fast-paced environment, love helping people, and enjoy staying organized, this is the role for you!

What You’ll Do

As our Scheduling Coordinator, you’ll play a critical role in daily success by:

Providing outstanding customer service through inbound and outbound calls.

Scheduling service appointments and promoting maintenance club memberships.

Managing and optimizing daily technician schedules in real time.

Prioritizing calls using Thermo Direct’s established priority system.

Monitoring appointment flow and adjusting schedules as needed throughout the day.

Proactively communicating with customers regarding delays or schedule changes.

Maintaining accurate, up-to-date customer records.

Tracking call volume and revenue goals to support team and company success.

Communicating clearly and professionally with customers, technicians, vendors, and internal teams via phone, email, and written correspondence.

What We’re Looking For

Strong communication and organizational skills.

A customer-first mindset with attention to detail.

Ability to multitask and adapt in a dynamic, team-oriented environment.

Experience in scheduling, dispatching, and customer service.

Previous HVAC or Plumbing industry experience is a plus—but not required.

Why You’ll Love Working at Thermo Direct

We take care of our people because they take care of our customers. Enjoy a comprehensive benefits package that supports your career and your life:

Competitive salary up to $58,000/year, based on experience.

Bonus and commission opportunities on top of base pay.

Medical, dental, and vision insurance.

Company-paid life insurance.

Short-term disability coverage.

Generous paid time off, including sick pay, vacation, floating holidays, and 7 paid company holidays.

401(k) with company matching.

Flexible spending accounts.

Year-round job stability.

A supportive, team-focused work environment.

A healthy work-life balance.

Join the Thermo Direct Family

If you’re looking for more than just a job—and want a career where your contributions are recognized and appreciated—we’d love to hear from you. Come grow with Thermo Direct and be part of a team that truly makes a difference every day.

Apply today and start building a future you’ll feel good about!

Client Care Specialist/Dispatcher Must Have Skills

Strong communication and organizational skills.

A customer-first mindset with attention to detail.

Ability to multitask and adapt in a dynamic, team-oriented environment.

Experience in scheduling, dispatching, and customer service.

Previous HVAC or Plumbing industry experience is a plus—but not required.

Want to have fun!!!

Work Location: In person