HVAC Service Coordinator

At DOC Services, we’ve been providing trusted facility solutions for over 35 years. From HVAC systems to commercial equipment maintenance, we’re proud to keep businesses running smoothly. As our team continues to grow, we’re looking for a detail-oriented and customer-focused HVAC Service Coordinator to join our HVAC Department.

What You’ll Do:

As an HVAC Service Coordinator, you’ll be the key connection between our customers, technicians, and internal team. You’ll manage the scheduling of service work orders, coordinate technician routes, and ensure repairs and projects are completed efficiently. This role is perfect for someone who enjoys problem-solving, multitasking, and providing excellent customer service in a fast-paced environment.

Essential Functions:

• Scheduling service work orders and routing technicians to customer sites
• Preparing accurate proposals and submitting them for customer approval
• Tracking and updating service calls and customer records
• Assisting with quoting, part procurement, and dispatching
• Troubleshooting and resolving customer inquiries with professionalism
• Collaborating with internal teams to ensure timely, quality service delivery
  

Qualifications:

• High School Diploma or equivalent
• Experience in customer service, dispatching, quoting, or part procurement preferred
• Strong communication skills, both written and verbal
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Proficiency in Microsoft Office and comfort learning new software systems
• Previous HVAC industry experience is a plus

Benefits:

• Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance
• Strong 401(K) match
• Ongoing training and career development opportunities
• Paid time off

If you’re ready to build your career in a company where your work makes a difference every day, we’d love to hear from you.

DOC Services Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.