HVAC Service Dispatcher

HVAC Service Dispatcher | $25.00 - $28.00 per hour

Work Schedule: Monday through Friday

Work Hours: 7:30am to 4:30pm

Local Residential HVAC contractor is looking for a Service Dispatcher.

This position is the initial contact with our customers and plays a vital role in providing administrative support

Position Overview:

• Answering incoming calls
• Schedule and coordinate all service calls as calls are received
• Create dispatch ticket for all service calls
• Dispatch technicians
• Maintain the dispatch board / schedule
• Forecast workload for 2 - 3 days out
• Contact customers with a "Parts Pending" status as parts are received for scheduling
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
• Order parts for special orders
• Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
• Maintain customer history files in database

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• SEPP for retirement
• Paid vacation
• Paid holidays, flex days, and more!

Qualifications:

• 2 + years of experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience
• Advanced customer service skills
• Microsoft Office Suite experience
• Ability to cultivate and maintain strong relationships with clients and technicians
• CRM database experience
• Strong organizational skills and high attention to detail
• Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, but not required