HVAC Service Dispatcher

$19-24 hourly, full time

Southern Air Pros is a growing, local and veteran-owned company in Canton, GA. Our technicians are not pressured to sell, just empowered to do great work and recommend upgrades when it makes sense. We are an equal opportunity employer and believe diverse teams make us stronger - all qualified applicants are encouraged to apply!

We are looking to add a Service Dispatcher to our growing office team. This position is a high-impact role that works closely with our technicians and customers to ensure efficient scheduling, clear communication, and exceptional service delivery. If you are organized, proactive, and enjoy solving problems, then this might be the role for you.

Why Choose Southern Air Pros?

• Paid Time Off6 Paid Holidays
• Plan for your future with our company-matched Simple IRA
• Small team, big support: You'll be respected, heard, and appreciated
• SPIFF / Bonus opportunities
• Ongoing industry training, development, and growth opportunities - we believe in investing in our team through regular coaching, skill development, and opportunities to grow within the company

Pay and Schedule:

• $19.00-24.00 per hour, depending on experience + bonuses
• Monday to Friday, 8:00am - 5:00pm, full time
• Potential for limited overtime or flexibility in scheduling to meet seasonal demand

Responsibilities:

• Coordinate and manage daily service schedules for HVAC technicians using Housecall Pro
• Communicate with technicians, customers, and office staff to keep operations running smoothly
• Adjust schedules throughout the day based on emergencies, delays, and service needs
• Support efficient routing, appointment coordination, and technician utilization
• Maintain accurate customer and job information within the CRM system
• Help identify scheduling conflicts and assist with operational problem-solving
• Work closely with leadership to support team performance and customer experience

Required Qualifications:

• Previous experience in dispatching, scheduling or coordination is required
• HVAC industry experience or home services experience is strongly preferred (electrical, pest control, plumbing)
• Experience using Housecall Pro or similar scheduling / CRM software is a plus, but we are happy to train the right person
• Comfortable managing schedule changes, urgent updates, and setting clear expectations when plans shift
• Highly organized with the ability to multitask and adapt in a fast-paced environment
• Proactive problem-solver who takes ownership of keeping schedules and operations running smoothly
• Reliable team player with a strong sense of accountability and follow-through

If you are looking for an opportunity to grow with a supportive team where your work truly makes an impact, we encourage you to apply today!