HVAC Service Dispatcher (ServiceTitan Required)

Schedule and dispatch technicians using ServiceTitan based on priority, skill set, and location

Manage high call volume and same-day service demand

Optimize routing and technician utilization to reduce downtime and increase revenue

Monitor technician progress and adjust schedules in real time

Handle urgent and escalated service requests with speed and accuracy

Maintain accurate job records, notes, and invoicing within ServiceTitan

Communicate clearly with technicians, customers, and internal teams

Track and improve KPIs such as:
Technician utilization

• Job completion time
  
  Revenue per technician
  
  First-time completion rate
  
• Support after-hours or on-call rotation as needed

Experience coordinating large teams (15–50+ technicians)

Background in field service, construction, or skilled trades environments

Experience with maintenance agreements or recurring service customers

• Strong understanding of scheduling efficiency and route optimization

Own the schedule and dispatch board from start to finish

Keep technicians productive, moving, and fully utilized

Handle same-day demand and last-minute changes without breaking flow

Make real-time decisions that impact revenue and efficiency

• Work directly with leadership to improve performance, not just maintain it