HVAC Service Manager

We are looking for a dedicated HVAC Service Manager to oversee the daily operations of our service department in Parsippany, New Jersey. This role requires a skilled leader who can effectively manage technician teams, optimize scheduling, and ensure customer satisfaction. The ideal candidate will bring technical expertise, strong leadership abilities, and a commitment to driving operational success.

Responsibilities:

• Lead and guide HVAC technicians and support staff to achieve departmental goals.

• Supervise scheduling, dispatching, and preventative maintenance activities to ensure efficiency.

• Address escalated customer concerns and foster positive client relationships.

• Analyze budgets, track performance metrics, and recommend strategies for improvement.

• Ensure adherence to safety standards, industry regulations, and company policies.

• Collaborate with sales and project teams to identify and develop new service opportunities.

• Recruit, onboard, and train technicians while supporting their growth and development.

• Manage inventory, oversee equipment procurement, and maintain vendor partnerships.

• Prepare and deliver detailed performance reports to senior management.

Requirements:

• Minimum of 5 years of experience in managing a commercial HVAC service department.

• In-depth technical knowledge of commercial HVAC systems and controls.

• Proven leadership skills with a track record of operational success.

• Strong customer service and conflict resolution capabilities.

• Understanding of financial management, including budgeting and P&L oversight.

• Preferred certifications in HVAC-related areas.

• Familiarity with industry codes, regulations, and safety practices.

• Proficiency in service management software and Microsoft Office applications.