HVAC Service Manager

Who You Are

What You’ll Do

Lead and Inspire the Team

• Build trust and respect quickly with a team of service technicians
• Establish clear expectations and consistent leadership rhythms
• Create a positive, performance‑driven culture focused on accountability and growth

Drive Operational Excellence

• Lead Right Tech, Right Call / call‑by‑call execution in the field
• Maintain a strong understanding of dispatching for profit and collaborate closely with dispatch
• Use data to drive decisions by tracking KPIs and executing improvement plans

Develop and Coach Technicians

• Actively coach technicians to improve technical, sales, and customer‑facing skills
• Identify training needs and run both technical and sales training programs
• Build bench strength and career paths for high‑potential employees

Be a Strong Communicator

• Clearly communicate expectations, goals, and performance feedback
• De‑escalate customer situations professionally and effectively
• Consistently connect initiatives to the “why” to gain technician buy‑in

Focus on Long‑Term Success

• Balance daily operations with long‑term employee and customer retention
• Prioritize quality, consistency, and culture—not just closing tickets

What You Bring

• Proven experience leading frontline teams (trade, service, or technician‑based environments preferred)
• Ability to learn HVAC operations quickly, if not already experienced
• Strong understanding of KPI‑driven management
• Demonstrated success developing employees through coaching and training
• Excellent communication and customer‑resolution skills

Key Characteristics

• Initiative & Drive – You don’t wait to be told; you lead
• Strong Decision‑Making – You assess, decide, and follow through
• Developer Mindset – You care deeply about growing people, not just numbers

Why Join Oceanside Services

• Be part of a growing company where your leadership makes an immediate impact
• Lead a stable, skilled technician team with room to develop and evolve
• Competitive compensation, benefits, and opportunities for advancement
• A culture that values people, performance, and doing things the right way