HVAC Service Manager

******* SIGN-ON BONUS (DOE)********

We’re a growing home services company looking for a Service Manager to lead, coach, and drive performance from our service technician team. This role is ideal for a strong technical leader with experience managing field teams, operations, and KPIs.

Key Responsibilities

• Hire, train, coach, and retain service technicians
• Conduct ride-alongs, performance reviews, and skill assessments
• Oversee daily scheduling, routing, and dispatch coordination
• Reduce callbacks, rework, and warranty issues
• Handle escalated customer concerns and approve goodwill adjustments
• Monitor revenue, margins, average ticket, close rates, and technician performance
• Support complex diagnostics and ensure quality, code-compliant work
• Use ServiceTitan to track KPIs and improve processes
• Lead team meetings and foster a culture of accountability and growth

KPIs You’ll Own

• Revenue per technician
• Average ticket & close rate
• Callback rate
• Customer satisfaction
• Technician efficiency & utilization

Qualifications

• Experience as a Service Manager, Lead Tech, or Operations Manager
• Strong technical background in HVAC
• Proven leadership and coaching ability
• Comfortable with metrics, reporting, and Service Titan software

Compensation

• Starting at $70,000.00
• Performance-based bonus

Apply if you’re ready to lead technicians, improve performance, and help grow a high-quality service operation.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k) matching
• Company truck
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• HVAC: 4 years (Required)

Work Location: In person