HVAC Service Writer / Dispatcher

HVAC Service Writer / Dispatcher

Cold Tech Refrigeration – Draper, UT
Full-Time | In-Office | Weekly Pay
$20–$25/hour DOE + Excellent Benefits

Join a Stable HVAC & Refrigeration Company That Values Its Employees

Cold Tech Refrigeration is growing, and we’re hiring an experienced HVAC Service Writer / Dispatcher to support our service operations in Draper, Utah.

For more than 20 years, we’ve built a strong reputation across the Salt Lake City area by providing high-quality HVAC and refrigeration services to commercial and residential customers. We pride ourselves on professionalism, teamwork, and long-term employee retention.

If you thrive in a fast-paced service environment, enjoy keeping operations organized, and take pride in supporting both technicians and customers, we want to hear from you.

Why Join Cold Tech Refrigeration?

Competitive Compensation & Benefits

• $20–$25/hour DOE
• Weekly pay
• 100% company-paid medical insurance for employees
• Affordable family coverage options
• 401(k) with strong company match
• Up to 20 days PTO based on experience
• Paid holidays
• Life insurance
• Short-term & long-term disability coverage
• Dental and vision insurance options

Long-Term Career Stability

• Established company with over 20 years in business
• Stable, year-round workload
• Opportunity for growth within a growing organization
• Supportive leadership and team-oriented environment

What You’ll Do

As the HVAC Service Writer / Dispatcher, you will serve as a key connection between technicians, customers, vendors, and internal departments. This role is responsible for coordinating service work, tracking parts and materials, assisting with scheduling and dispatching, processing warranty documentation, and ensuring service jobs move efficiently from start to finish.

This is an excellent opportunity for someone who is highly organized, detail-oriented, and experienced in the HVAC or service industry.

Key Responsibilities

• Coordinate HVAC and refrigeration repair/service jobs
• Assist with dispatching and technician scheduling
• Order and track parts, materials, and equipment
• Follow up on technician recommendations and repair quotes
• Prepare estimates and proposals
• Maintain accurate job records and inventory tracking
• Process warranty claims and manufacturer documentation
• Communicate with customers, vendors, and field technicians
• Support billing, office operations, and service management
• Ensure all paperwork and documentation are completed accurately and on time

What We’re Looking For

Qualifications

Required:

• 2+ years of HVAC/Refrigeration Service Writer experience
• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office
• Ability to work full-time in-office

Preferred:

• Dispatching experience
• Experience in the commercial HVAC or refrigeration industry
• Experience with ServiceTitan or similar service management software

About Cold Tech Refrigeration

Cold Tech Refrigeration is a trusted leader in commercial refrigeration and HVAC services throughout the Intermountain West. We support grocery stores, restaurants, hotels, schools, warehouses, convenience stores, and other essential businesses that rely on dependable refrigeration and HVAC systems every day.

We are committed to creating a workplace where employees feel supported, valued, and set up for long-term success.

Apply Today

If you’re an experienced HVAC Service Writer or Dispatcher looking for a stable company with strong benefits and long-term opportunity, we encourage you to apply today.