HVAC Technical Service Engineer

A leading exclusive distributor of commercial HVAC and related products in the UAE.

We are seeking a highly analytical and methodical Technical Services Engineer to serve as the technical authority for our HVAC products and systems. This role is critical for ensuring optimal system performance, solving complex technical challenges, and driving our after-sales service business. The ideal candidate will leverage strong mathematical and problem-solving skills to provide data-driven solutions from design through to commissioning and maintenance.

Technical Analysis & Troubleshooting: Apply advanced analytical skills and a systematic, knowledge-based approach to diagnose and resolve complex issues in HVAC systems and components. Utilize performance data and calculations to identify root causes.

Design & Documentation Support: Prepare, review, and analyze technical drawings, system layouts, and Bills of Quantities (BOQs) using AutoCAD, ensuring precision and compliance with design specifications.

Commissioning & Site Supervision: Lead and provide expert commissioning support on-site, verifying system performance against design parameters and conducting technical evaluations and inspections.

Service Business Development: Proactively identify, develop, and manage new after-sales service and maintenance contracts, contributing directly to business growth.

Operational Coordination: Plan, schedule, and dispatch service teams efficiently; manage the spare parts and consumables inventory through data-driven forecasting and tracking.

Technical Proposal & Quotation Development: Support the sales team by preparing detailed technical proposals, submittals, and service quotations, leveraging your engineering knowledge to create compelling, accurate offers.

Liaison & Escalation Management: Act as the primary technical liaison with our principals and factory teams, escalating and managing complex product and service issues to resolution.