Hybrid Second‑Shift Supervisor (Office & Field Operations)

Job Title: Office Manager

Location: Locations in Ohio, West Virginia, Kentucky, and North Carolina

Company: Lemon Lane Cleaning

About Us: Starting with cleaning a single house in 2019 and headquartered in Gallipolis, Ohio, Lemon Lane has grown its story to include multiple employees and facilities across four states.

Position Overview

This role blends hands‑on operational leadership with office‑based administrative support to ensure smooth, reliable second‑shift performance across multiple client sites. The Hybrid Second‑Shift Supervisor is responsible for overseeing cleaning staff, verifying quality standards, providing coverage when needed, and supporting key office functions such as scheduling, billing coordination, and client communication. This position is ideal for someone who is organized, dependable, and comfortable moving between the office and the field.

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Key Responsibilities

Field & Operations Supervision

- Conduct site visits during second shift to inspect work quality, verify completion, and ensure compliance with company standards.

- Provide coverage for call‑offs, staffing gaps, or high‑priority tasks by performing cleaning duties when necessary.

- Support employees in the field by answering questions, resolving issues, and reinforcing expectations.

- Monitor supply levels at job sites and coordinate replenishment.

- Document performance concerns, safety issues, and training needs.

Office & Administrative Duties

- Assist with accounts receivable tasks, including verifying completed work, preparing billing details, and communicating with clients as needed.

- Support accounts payable by tracking supply purchases, vendor invoices, and job‑related expenses.

- Manage second‑shift scheduling, including coverage arrangements, shift adjustments, and communication with staff.

- Serve as an employee liaison, helping staff navigate questions about schedules, expectations, and basic HR processes.

- Coordinate client outreach, including follow‑ups, service confirmations, and addressing minor concerns.

- Oversee supply ordering for field teams and maintain accurate inventory records.

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Core Competencies

- Strong communication skills with both clients and employees

- Ability to work independently and make decisions under time pressure

- High attention to detail in both cleaning standards and administrative accuracy

- Professionalism, reliability, and a calm approach to problem‑solving

- Comfort working in a hybrid role that includes physical tasks and office tasks

- Basic proficiency with scheduling software, email, and simple accounting processes

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Work Schedule

- Second shift, with a combination of office hours and field time

- Flexibility required for occasional coverage needs or urgent client requests

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Qualifications

- Prior experience in cleaning, facilities, or janitorial operations preferred

- Supervisory or team‑lead experience strongly preferred

- Valid driver’s license and reliable transportation

- Ability to lift, bend, and perform cleaning tasks when needed

- Basic administrative or bookkeeping experience is a plus.

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Why This Role Matters

This position is a key link between daytime office operations and nighttime field execution. The Hybrid Second‑Shift Supervisor ensures that clients receive consistent, high‑quality service and that employees have the support they need to succeed. It’s a leadership role with real impact on customer satisfaction, team morale, and operational stability.

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Required Skills:

• Excellent interpersonal skills.
• Experience in cleaning commercial buildings (health care, general office, manufacturing facilities, banks, retail, etc.).
• A passion for constant learning and self-improvement—a learning attitude.
• Leadership abilities and flexibility in managing diverse tasks.
• Exceptional customer care and reliability.

Additional Requirements:

• Must be teachable and coachable.
• Skilled in giving and receiving constructive feedback.
• Strong belief in the benefits and importance of cleaning services.
• Travel required.
• Availability for night, evening, and sometimes weekend shifts.
• Valid driver's license with the ability to use a company car.
• Ability to work independently and bring positive energy to those around you.

How to Apply: If you are serious about delivering excellence and share a desire to serve our region and grow our company in the ways described above, please take a few minutes to complete the short assessments coming your way.

Join us in our mission to create cleaner, healthier, and more productive environments for all.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Work Location: Hybrid remote in Gallipolis, OH 45631