IAM Operations Analyst

ID: 58161
2 - 3 Years
4 Openings
Hyderabad

We are looking for an IAM Operations Analyst to support day-to-day Identity and Access Management (IAM) activities across enterprise systems. The role focuses on managing user access, supporting Joiner-Mover-Leaver (JML) processes, and ensuring secure and compliant access management for employees, contractors, and partners.

The ideal candidate should have hands-on experience with Active Directory, Entra ID (Azure AD), and IT service management tools such as ServiceNow.

Key Responsibilities

Identity & Access Management

• Manage user onboarding, transfers, role changes, and offboarding (JML processes)
• Provision, modify, and revoke access to enterprise applications and systems
• Handle access requests based on approved roles and security policies
• Perform urgent access changes and user terminations as required

Directory & Account Administration

• Create, update, disable, and maintain user accounts in Active Directory and Entra ID (Azure AD)
• Manage security groups, distribution lists, and group memberships
• Support administration of privileged, admin, and service accounts
• Assist with account cleanup and identity reconciliation activities

Service & Ticket Management

• Process IAM requests and incidents through ServiceNow or similar ITSM tools
• Ensure requests are completed within SLA timelines
• Maintain accurate documentation and audit-ready records
• Escalate complex issues to IAM Engineering teams when needed

Compliance & Audit Support

• Support access reviews, certifications, and audit activities
• Ensure access follows least-privilege and security best practices
• Adhere to IAM policies, standards, and operational procedures

Continuous Improvement

• Follow IAM SOPs, runbooks, and operational processes
• Identify opportunities for process improvements and automation
• Contribute to documentation and knowledge management

Required Skills & Experience

• 2–5 years of experience in IAM Operations, Access Management, or IT Operations
• Hands-on experience with Active Directory and Entra ID (Azure AD)
• Understanding of Joiner-Mover-Leaver (JML) processes
• Experience with ServiceNow or similar ITSM tools
• Knowledge of access control, RBAC, and least-privilege concepts

Preferred Qualifications

• Exposure to IAM/Governance tools such as SailPoint
• Experience supporting audits, compliance, or access reviews
• Experience working in regulated industries such as healthcare or financial services

Key Competencies

• Strong attention to detail and operational discipline
• Good communication and collaboration skills
• Ability to handle sensitive information with confidentiality
• Flexible to support global teams or shift-based operations

Skills

• Identity & Access Management (IAM)
• Access Management / Access Control
• Privileged Access Management (PAM)
• Active Directory
• Entra ID (Azure AD)
• ServiceNow
• RBAC & Least Privilege

IAM, JML, Azure AD, Access management / Access control, Privileged Access Management