Ibis Server PM

Omni Fort Lauderdale Hotel

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE: To provide exemplary service all guests according to Omni standards

ESSENTIAL JOB FUNCTIONS:
Adhere to all Omni rules, policies, procedures, and standards

Greet guests by utilizing the All-In impression standards set forth by Omni

Set tables according to type of event and service standards as directed by leadership

Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections

Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests

Record transaction in MICROS system in a timely manner

Adhere to cash handling standards

Ensure satisfaction with each food course and/or beverage

Present accurate check to guest and process payment

Maintain cleanliness of work areas throughout the day

Station set-up and breakdown/side-work

Perform any other duties as assigned by leadership

Be pleasant, smile and greet all guests, using surnames when obtained

QUALIFICATIONS:
Minimum 1 year serving experience

Must acquire TIPS and ServSafe certifications

Developed knowledge of wine, spirits, and beer with experience selling and presenting wines

Previous cash handling experience required

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers

Ability to accurately and efficiently input information into MICROS

Ability to handle stressful situations, while maintaining a calm and welcoming demeanor

Ability to work cohesively with co-workers both within and outside of your department

Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment

Excellent customer service, service recovery and problem-solving skills

Must be able to work a variety of shifts, including weekends and holidays

ENVIRONMENT & POSITION ANALYSIS:
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms

Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

TOOLS & EQUIPMENT:
Micros terminal, printer, food and beverage items

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.