IBM SevOne Systems Engineer

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within a Fortune 500 company solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality". Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively.

You will be responsible for solution development, deployment, and integration of SevOne performance management product with third party technologies. This role includes systems administration, along with the development of reports and utilities (including dashboards, PHP scripting and threshold analysis and creation) that complement the SevOne product set. In addition, provides consultative guidance in network and infrastructure performance optimization to key customers. Complexity of role covers a broader spectrum at this level as well as completes role independently or with limited oversight.

80%

• Provides consulting expertise to clients in the areas of network and infrastructure optimization
• Develops solutions, integrations, automations with third party technologies using REST APIs, PHP, Python, and/or Jupyter Notebooks.
• Acts as SevOne Product Champion, coaching & mentoring customer on SevOne products and utilities
• Works remotely or on-site in customer environments in collaboration with non-SevOne personnel
• Provides guidance and assistance in installation & configuration of SevOne technology
• Provides support in the development of integration test cases and guidance in the execution of the tests
• Provides assistance in developing configurations appropriate to supporting products including devices and/or EMS’s
• Monitors and tunes the system software to achieve optimum performance levels, efficiency and reliability
• Diagnoses and resolves system software problems
• Develops and maintains a comprehensive system software configuration database/library of all supporting documentation.
• Develops and maintains run-books for all support purposes.
• Monitors and ensures compliance with all appropriate IT standards (eg. Security, Architecture, Project Delivery Methodology, SOX, etc.)
• Responsible for ensuring that assigned projects are developed to the plan and timescales agreed. In addition, responsible for regular communication regarding progress as well as for proactively identifying and communicating any issue that arise through the project.

Provides guidance and assistance to other Engineers
20% Perform other duties as required or directed

Experience:

• Scripting experience required in at least 2 of Python, PHP, Perl, JavaScript, and Jupyter Notebooks
• 5 years network operations or engineering work experience with at least 2 years of tool integration experience.
• Advanced knowledge of REST, JSON, APIs, XML
• Extensive consulting experience in a network or infrastructure environment
• RDBMS (preferably MySQL) experience is highly desired
• Extensive experience administering and integrating network management systems is highly desired.
• Extensive experience of full software development lifecycle (from analysis through development, test, delivery, in-service, disposal) is desirable
• Extensive Linux and Unix, including shell, experience required

Skills:

• Quick learner to have the ability to pick up new technologies quickly as well as changing client requests
• Demonstrated traits in adaptability and flexibility to work in a fast-paced changing environment
• Demonstration of time and deadline management
• Self-starter
• Good organizational skills
• Excellent written & verbal communication skills with the ability to clearly communicate technical details to both experts and novices
• Ability to work as part of a team and be self-sufficient
• Good people skills and ability to deal with all levels of personnel and senior management

Location:

Anywhere in United States.

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.