IBM Technology Specialist (AIX & TSM)

We're Hiring: IBM Technology Specialist!

The IBM Technology Specialist Managed Service provides end-to-end management, administration, and support of IBM infrastructure technologies. The service ensures that IBM AIX, Power, SAN storage arrays, Brocade SAN switches, and IBM TSM/Spectrum Protect backup solutions are delivered in a secure, reliable, and compliant manner.

The service provider will be responsible for design, operations, monitoring, patching, troubleshooting, and optimization of the IBM environment. This enables Emarat to focus on business priorities while relying on expert IBM support aligned with ITIL best practices and UAE regulatory requirements.

Location: Dubai, United Arab Emirates
Work Mode: Work From Office
Role: IBM Technology Specialist

Salary - 16000 AED + Benefit

Experience - 7 + years

What You'll Do:

Service Provider:

· Provide certified IBM professionals for administration and support.

· Ensure proactive monitoring, preventive maintenance, and timely patching.

· Provide documentation and reports as per agreed templates.

· Coordinate with vendors for escalations and warranty claims.

· Ensure compliance with ITIL processes and Emarat policies.

Customer (Emarat):

· Provide access to IBM systems, facilities, and monitoring tools.

· Approve changes via Change Advisory Board (CAB).

· Ensure availability of network connectivity and datacenter resources.

· Define and approve DR/BCP test schedules.

6. Exclusions

· Procurement of IBM hardware/software licenses.

· Non-IBM technologies outside agreed scope (except integration points).

· Development or customization of applications.

· Support for end-user devices.

7. Key Competencies Expected from Service Provider

· IBM Certified AIX & PowerVM professionals.

· Expertise in IBM SAN (V7000/V9000) and Brocade SAN management.

· Proven experience with IBM TSM/Spectrum Protect.

· Integration knowledge with VMware, Oracle, and Microsoft environments.

· Ability to deliver services under ITIL and ISO/ISMS frameworks.

8. Performance Measurement & Reporting

· SLA compliance (%) – monthly.

· System uptime – monthly.

· Backup/restore success – monthly.

· DR readiness – annual drill report.

· Customer satisfaction survey – quarterly.

Ready to take your career to the next level? Apply now!

Job Type: Full-time

Pay: AED14,000.00 - AED16,000.00 per month