Qureos Mentor

Ceenex Global LLC

Role OverviewThe L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.Key Responsibilities<ul><li>Provide first-line support for desktops, laptops, printers, and peripheral devices</li><li>Respond to IT support tickets, calls, and emails in a timely manner</li><li>Install, configure, and troubleshoot:</li><li>Operating systems (Windows, macOS basic support)</li><li>Office applications (MS Office, Outlook, Teams, etc.)</li><li>Diagnose and resolve hardware and software issues</li><li>Assist with user account management (password resets, access issues, Active Directory basics)</li><li>Support network connectivity issues (LAN/Wi-Fi, VPN basic troubleshooting)</li><li>Set up and configure new systems for employees</li><li>Maintain IT asset inventory and documentation</li><li>Escalate complex issues to L2/L3 teams when necessary</li></ul>Required Skills<ul><li>Basic knowledge of:</li><li>Windows OS (Windows 10/11)</li><li>Microsoft Office Suite</li><li>Networking fundamentals (IP, DNS, DHCP)</li><li>Familiarity with ticketing tools (e.g., ServiceNow, Jira, Freshservice)</li><li>Understanding of Active Directory (basic user management)</li><li>Good troubleshooting and problem-solving skills</li><li>Strong communication and customer service skills</li></ul>Preferred Skills (Nice to Have)<ul><li>Basic knowledge of:</li><li>macOS or Linux</li><li>Remote desktop tools</li><li>Antivirus and endpoint security tools</li><li>IT certifications such as:</li><li>CompTIA A+</li><li>ITIL Foundation</li></ul>Experience<ul><li>0&ndash;2 years of experience in IT support / helpdesk / desktop support</li><li>Freshers with relevant training or certifications can also apply</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

L1 Desktop Support Engineer

The Senior Technical Project Manager (TPM) will be responsible for leading and delivering SDD&rsquo;s hybrid cloud transformation program, covering on-premise sovereign cloud, public cloud platforms, and shared digital infrastructure services.This role is highly technical and requires hands-on understanding of cloud architectures,infrastructure platforms, networking, security, and service operations, combined with strongprogram and project management capabilities.The TPM acts as the bridge between technical teams and executive stakeholders, ensuring that complex technical initiatives are delivered on time, within scope, and aligned with SDD&rsquo;s long-term digital strategy.Required Experience<ul><li>10&ndash;15 years total experience in IT, with:</li><li>Strong hands-on technical background in infrastructure, cloud, or systems engineering</li><li>5+ years in senior project/program management roles</li><li>Proven experience managing large multi-cloud or hybrid infrastructure programs.</li><li>Strong technical experience in areas such as:</li><li>Cloud platforms (Azure, Oracle Cloud, VMware, etc.)</li><li>Networking &amp;amp; connectivity (WAN, SD-WAN, cloud networking)</li><li>Security architectures &amp;amp; compliance Virtualization, containers, and platform services DR, backup, and resilience</li><li>Experience working in enterprise or government environments is highly preferred.</li></ul>Skills &amp; CompetenciesTechnical Skills (Mandatory)<ul><li>Deep understanding of cloud and infrastructure architectures.</li><li>Ability to read and assess architecture diagrams and technical designs.</li><li>Strong knowledge of hybrid cloud operating models.Understanding of IT operations, service management, and platform lifecycle.</li><li>Project &amp; Program Management Skills Mandatory</li><li>Strong command of project management methodologies:</li></ul>o Waterfallo Agileo Hybrid<ul><li>Excellent planning, dependency management, and risk management skills.</li><li>Strong vendor and stakeholder management capability.</li></ul>Soft Skills<ul><li>Strong leadership and decision-making ability.</li><li>Excellent communication with technical and executive stakeholders.</li><li>Ability to work under pressure in complex, high-visibility programs.</li><li>Highly structured, detail-oriented, and delivery-focused.</li></ul>Preferred Certifications<ul><li>PMP / PgMP / PRINCE2 Practitioner</li><li>Cloud certifications (Azure Architect, OCI Architect, VMware, etc.)</li><li>ITIL v4 Foundation or Managing Professional</li><li>Enterprise architecture or security certifications (advantage)</li></ul>Core Responsibilities<ul><li>1. Cloud Program Leadership</li><li> Lead large-scale programs to design, build, and operationalize:</li><li>o Sovereign private cloud</li><li>o Public cloud platforms (e.g., Azure, Oracle Cloud, others)</li><li>o Hybrid and multi-cloud architectures</li><li>o Shared infrastructure services (IaaS, PaaS, XaaS)</li><li> Own end-to-end program delivery across multiple workstreams:</li><li>o Cloud foundation</li><li>o Networking &amp;amp; connectivity</li><li>o Security &amp;amp; compliance</li><li>o Platform services</li><li>o DR &amp;amp; resilience</li><li>o Operations &amp;amp; service readiness</li><li>2. Strong Technical Ownership (Key Requirement)</li><li> Act as a technical leader, not only a coordinator.</li><li> Understand and challenge architecture designs, technical assumptions, and implementation approaches.</li><li> Review and validate:</li><li>o Target cloud architectures</li><li>o Network and security designs</li><li>o Migration approaches</li><li>o Capacity and performance models</li><li>o DR and resiliency strategies</li><li> Translate technical complexity into clear execution plans and executive-level insights.</li><li>3. Program &amp;amp; Project Management</li><li> Develop and maintain:</li><li>o Program charters and roadmaps</li><li>o Detailed project plans and schedules</li><li>o Dependency maps across teams and vendors</li><li>o Risk, issue, and mitigation registers</li><li> Manage scope, cost, timeline, and quality across multiple parallel projects.</li><li> Ensure structured governance, approvals, and reporting.</li><li>4. Cross-Functional Technical Coordination</li><li> Coordinate closely with:</li><li>o Cloud &amp;amp; Infrastructure teams</li><li>o Network &amp;amp; Security teams</li><li>o DevOps &amp;amp; Platform teams</li></ul>*<ul><li>o Service Management &amp;amp; Operations</li><li>o Vendors, system integrators, and partners</li><li> Ensure technical alignment across all teams and consistent design decisions.</li><li> Drive resolution of technical blockers and inter-team dependencies.</li><li>5. Vendor &amp;amp; Partner Management</li><li> Manage system integrators, cloud providers, and technology vendors.</li><li> Validate vendor designs, delivery plans, and technical deliverables.</li><li> Ensure vendors meet agreed milestones, quality standards, and SLAs.</li><li> Support commercial discussions with technical inputs and risk assessment.</li><li>6. Migration &amp;amp; Service Enablement</li><li> Lead planning and execution of:</li><li>o Workload and service migrations to cloud platforms</li><li>o Hybrid connectivity and security enablement</li><li>o Platform readiness for entity onboarding</li><li> Ensure migrations are aligned with:</li><li>o Security requirements</li><li>o Performance expectations</li><li>o Service continuity and minimal disruption</li><li>7. Governance, Risk &amp;amp; Compliance</li><li> Ensure all program activities comply with:</li><li>o SDD governance frameworks</li><li>o Government security and data residency requirements</li><li>o Enterprise architecture standards</li><li> Identify and mitigate technical, operational, and delivery risks.</li><li> Ensure documentation and approvals are maintained for audit and governance.</li><li>8. Documentation &amp;amp; Executive Reporting</li><li> Produce high-quality documentation:</li><li>o Program roadmaps</li><li>o Architecture alignment documents</li><li>o Technical decision records</li><li>o Implementation plans</li><li>o Risk and dependency logs</li><li> Prepare executive dashboards and regular status reports for senior leadership.</li><li>Communicate complex technical progress clearly to non-technical stakeholders.</li></ul>Key Deliverables<ul><li>Cloud program roadmap and execution plan.</li><li>Successfully built and operational cloud platforms.</li><li>On-time delivery of major infrastructure milestones.</li><li>Clear technical and executive documentation.</li><li>Platform readiness for entity onboarding.</li><li>Reduced delivery risk through strong technical governance KPIs.</li><li>Program milestones delivered on time and within budget.</li><li>Technical quality and stability of delivered platforms.</li><li>Reduction of technical risks and rework.</li><li>Stakeholder satisfaction (technical and executive).</li><li>Readiness of platforms for production and onboarding.</li><li>Effectiveness of vendor delivery Reporting Line</li></ul>Reports to: CTO / Deputy CTOWorks closely with:Cloud, Infrastructure, Network, Security, Operations, Service Management, PMO, Vendors, and Government Entities.Job Type: Full-timePay: AED18,000.00 - AED21,000.00 per monthWork Location: In person

Senior Technical Project Manager

We are seeking a Cisco Network Engineer to join our IT team. The successful candidate will be responsible for maintaining Cisco-based network infrastructure across the organization. This role requires a strong understanding of Cisco networking technologies, including routing, switching, security, and wireless systems, to ensure reliable and secure network performance.Key Responsibilities● Configure and maintain Cisco network infrastructure, including switches, routers,firewalls, and wireless access points.● Implement and support network security policies using Cisco security devices , ManageDNAC.● Monitor network performance using tools like Cisco Prime, NetFlow, and SNMP, andtroubleshoot issues to ensure minimal downtime.● Document network configurations, changes, and procedures for internal use andcompliance.● Collaborate with other IT teams to ensure seamless integration of network infrastructurewith other systems.● Provide on-call support for network-related incidents and ensure rapid resolution.● Stay updated with the latest Cisco technologies and industry best practices, andrecommend improvements to the network infrastructure.● Assist in the planning and execution of network upgrades and expansions● Vendor management, call logging,Qualifications● Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.● Minimum of 4+ years of hands-on experience with Cisco networking equipment (CiscoIOS, NX-OS, ASA, etc.).● Strong knowledge of routing protocols (OSPF, BGP, EIGRP), switching (VLANs, STP,Layer 3 switching), and network security.● Experience with Cisco security technologies such as firewalls, intrusion preventionsystems (IPS), and identity services (ISE).● Familiarity with network monitoring and management tools (Cisco Prime, SolarWinds,Nagios).● Proficiency in configuring and troubleshooting Cisco devices using CLI and CiscoConfiguration Professional.● Strong problem-solving skills and attention to detail.● Excellent communication and teamwork skills.Preferred certifications● Cisco Certified Network Professional (CCNP) or higher certification.● Experience with wireless networking (Cisco Aironet, WLC, MSE).● Good to have Experience with network automation using tools like Ansible, Puppet, orPython.● Knowledge of cloud networking and hybrid network architectures will be advantageousJob Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthWork Location: In person

Network Engineer

The L3 Systems &amp; Cloud Engineer will be responsible for the administration, monitoring, andmanagement of DHA&rsquo;s physical servers, virtual machines, Azure cloud infrastructure, and containerplatforms. The role ensures high availability, performance, security, and compliance of all managed environments while following ITIL-aligned processes and best practices.Key ResponsibilitiesServer / VM ManagementVMware ManagementAzure ManagementMicrosoft 365 ManagementContainer Platform ManagementGeneral ResponsibilitiesParticipate in change management, incident management, and problem management activities.Maintain procedural documentation and SOPs.Ensure compliance with organizational security policies and industry standards.Collaborate with cross-functional teams and vendors for seamless operations.Mandatory:CCIE certificationRequired Skills &amp; ExperienceMinimum 8 years of experience in enterprise server, cloud, virtualization, and container management.Strong expertise in Windows Server OS administration.Hands-on experience with VMware virtualization technologies (vSphere, vCenter, ESXi).Strong experience in Microsoft 365 administration and security.Hands-on experience with Azure IaaS/PaaS services, networking, and security.Proficient in container orchestration (Kubernetes/AKS/OpenShift).Experience with monitoring, backup, and DR solutions.Familiarity with ITIL processes (Incident, Change, Problem, Access, and Configuration Management).Strong troubleshooting, analytical, and problem-solving skills.Excellent communication and documentation skills.Preferred CertificationsMicrosoftAZ-104: Microsoft Azure AdministratorAZ-305: Microsoft Azure Solutions Architect (Optional)MS-102: Microsoft 365 Administrator ExpertMS-900: Microsoft 365 Fundamentals (Optional)VMwareVCP-DCV (VMware Certified Professional &ndash; Data Center Virtualization)VMware Advanced Certification (Optional) Containers / KubernetesCKA (Certified Kubernetes Administrator)ITIL / Service ManagementITIL 4 FoundationJob Type: Full-timePay: AED16,000.00 - AED20,000.00 per monthWork Location: In person

Senior L3 System Admin

We are Hiring!!!#UAEjobs #DubaiJobs #NetworkEngineer #CCIE #Senior #L3Position - Senior L3 Network Admin&ndash; Security, Cloud &amp; Enterprise NetworksLocation - Dubai, UAEExperience - 8+ yearsSalary - Max 20000 AED + BenefitsJob SummaryWe are seeking a highly senior L3 Network Engineer / Network Architect with 8&ndash;10 years of hands-on enterprise experience to provide architecture-level support, lead complex network design validation, and drive network optimization, security posture, and availability improvements across enterprise and hybrid cloud environments. The role requires CCIE-level expertise, deep Azure networking skills at L3 level, and strong leadership in critical escalations, Zero Trust implementation, and governance.Experience&middot; 8&ndash;10 years of experience in enterprise network engineering, with senior L3 / architect-level ownership&middot; Proven experience leading large-scale, mission-critical network environmentsTechnical Expertise (Mandatory)&middot; CCIE (Enterprise Infrastructure or Security) &ndash; #mandatory&middot; Palo Alto Firewalls (expert level, including segmentation &amp; Zero Trust)&middot; Cisco Firepower Threat Defense (FTD)&middot; Microsoft Azure Networking &ndash; L3 level&middot; Cisco DNAC, Cisco ISE, Cisco WLC&middot; F5 Load Balancers&middot; Strong expertise in BGP, OSPF, SD-WAN, LAN/WAN&middot; Solid understanding of DNS, DHCP, and enterprise network servicesCertifications (Mandatory / Preferred)&middot; CCIE &ndash; Enterprise Infrastructure or Security (#Mandatory)&middot; Palo Alto Networks: PCNSE (strongly preferred)&middot; Microsoft Azure: AZ-700 (Azure Network Engineer Associate)&middot; F5 Networks: F5 Certified Administrator / Specialist&middot; ITIL&reg; 4 Foundation (preferred)APPLY AS SOON AS POSSIBLE!Email- greeshma@ceenexglobal.comJob Type: Full-timePay: AED16,000.00 - AED20,000.00 per monthWork Location: In person

Senior L3 Network Admin– Security, Cloud & Enterprise