ICMS Case Manager

Job Description: ICMS Case Manager (Permanent Housing Program)

Position Summary

The ICMS (Intensive Case Management Services) Case Manager provides comprehensive, participant-centered case management services to individuals and families experiencing homelessness who are transitioning into or maintaining permanent housing. This role supports participants with complex medical, behavioral health, and social needs through a Housing First, trauma-informed, and harm reduction approach.ICMS Case Managers play a critical role in assisting participants to obtain and retain stable housing, improve overall well-being, and connect to community-based resources and services.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

Participant Engagement & Case Management

• Conduct outreach, engagement, intake, and comprehensive assessments
• Develop and implement individualized care plans (ICPs) in partnership with participants
• Provide ongoing case management, including regular reassessment and service adjustments
• Maintain consistent contact with participants through field-based and office-based services
• Utilize a strengths-based, trauma-informed, and participant-centered approach

Housing Navigation & Stabilization

• Assist participants with housing search, applications, and placement
• Support move-in coordination, including securing documents, deposits, and furnishings
• Provide tenancy support to promote housing retention and lease compliance
• Mediate conflicts between participants and landlords/property managers as needed
• Support participants in maintaining long-term housing stability

Care Coordination & Resource Linkage

• Coordinate services with healthcare providers, mental health providers, and community partners
• Connect participants to benefits, income supports, employment resources, and public assistance
• Provide referrals and warm handoffs to appropriate services
• Advocate on behalf of participants within systems of care

Documentation & Compliance

• Maintain accurate, timely, and compliant documentation in required systems (e.g., CHAMP/HMIS)
• Complete case notes, service updates, and required reports within designated timelines
• Ensure compliance with program requirements, funding guidelines, and agency policies

Collaboration

• Participate in case conferencing and multidisciplinary team meetings
• Collaborate with housing providers, county partners, and community organizations
• Maintain professional relationships with stakeholders to support participant outcomes

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (or equivalent experience)
• Minimum of 1–2 years of experience in case management, homelessness services, behavioral health, or a related field
• Knowledge of Housing First, harm reduction, and trauma-informed care principles preferred
• Experience working with vulnerable populations, including individuals experiencing homelessness

Preferred Qualifications

• Experience in ICMS, PSH (Permanent Supportive Housing), or similar programs
• Familiarity with LA County Coordinated Entry System (CES), HMIS/CHAMP, and community resources
• Bilingual abilities (preferred but not required)

Required Skills & Abilities

• Strong interpersonal and engagement skills
• Ability to work independently and in the field
• Effective problem-solving and crisis intervention skills
• Strong organizational and documentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to equity, inclusion, and culturally responsive services

Driving Requirement (Essential Function)

Driving is an essential function of this position.

PLEASE NOTE: Our main office is based in Lancaster, CA. However, this position is remote/home-based for candidates located in the San Fernando Valley or Santa Clarita Valley. Team members will primarily work from their home office while serving participants and communities throughout the greater Los Angeles County area.

To meet the employment requirements for this role, all candidates must:

• Have reliable transportation
• Possess a valid California driver’s license
• Provide proof of current auto insurance
• Be able to qualify for coverage under Catalyst Foundation’s insurance policy

Failure to maintain these requirements may impact continued employment in this role.

Work Environment

• This position requires frequent field-based work, including travel throughout the community, participant homes, shelters, and partner agencies
• May involve exposure to high-need environments and participants experiencing crisis
• Flexible schedule may be required, including occasional evenings or weekends

Physical Requirements

• Ability to drive for extended periods
• Ability to walk, stand, and navigate various environments (including outdoor settings)
• Ability to lift and carry up to 25 pounds (as needed for participant support

Equal Employment Opportunity Statement

Catalyst Foundation is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Case management: 2 years (Preferred)

Ability to Commute:

• Los Angeles County, CA (Required)

Work Location: On the road