Identity Access Management (IAM) L2 Engineer

Experience

7-8+ years of experience in User Access Management (UAM) and IAM operations.

Availability

8x5 Onsite (Business Days) with On-Call duties for urgent cases.

Core Mandate

Process and troubleshoot access requests, manage user provisioning/de-provisioning, and support audit requirements.

Key Responsibilities:

• Process access management tickets related to business applications under UAM scope and Active Directory entries (Users/Non-Users).
• Address on-call duties for handling urgent access-related cases outside of business hours.
• Ensure that all access requests are addressed as per established SLAs.
• Reply to users' queries, explaining processes, and updating them on request status.
• Perform Access Management Reviews as required and prepare on-demand access management reports for department heads.
• Extract required records for both internal and external audit requirements.
• Perform the Continuous Monitoring and following up on requests on the Customer's service management system (e.g., HPSM).
• Work side-by-side with Security Monitoring and Operations vendors, providing support when required.

Required Skills:

• Expertise in Active Directory and related access control mechanisms.
• Proven ability to troubleshoot complex access issues and provide RCA.
• Strong understanding of UAM principles and service management tools (e.g., HPSM).

Job Type: Full-time