IEEE DiscoveryPoint Platform Manager and IDPC Subject Matter Expert (E6101)

Job Summary
The incumbent, under the management of the Senior Product Manager, Corporate Markets, will serve as a Day-to-day operational manager of the research, development, maintenance, support, and delivery of the platform for the IEEE DiscoveryPoint services (IDP), IDP for Communications and IDP for Semiconductors.. In addition, the incumbent will be the Subject Matter Expert for content selection, curation and creation for IDP for Communications.
The role is central in development and execution of IDP content and platform development plans, including maintaining and enhancing content throughout the products, generation and sharing of customer and end-user recommendations and insight, support of IDP platform roadmap development and delivery, support of Sales, CSM, Product Launch and Engagement, and Customer Operations functions to content and platform queries, and day to day activities that support IDPC and IDPS and ensure they deliver results that meet customer requirements and drive new IEEE revenue.
The incumbent will be working individually and with stakeholders (including the Corporate Product Manager and the IDPS Product, Content Creation, and Curation Consultant) to scope, specify and deliver new or updated content and platform functionality components, assessment and selection of target third-party, licensed, and IEEE content for inclusion, and supporting other product initiatives as decided. The position works closely with the Corporate Product Managers as well as customers, the Product Launch and Engagement team, Sales, CSM, Customer Operations, external platform vendor, and other teams in the IDPs' support and, as determined, the scoping of new IDPx products in the portfolio. The Platform Manager's role can be based in IEEE's offices or open to fully remote working.

Key Responsibilities

• Responsible to work with stakeholders to assess, maintain, and manage IDP quality and positioning.
• Support decision-making and execution around IDPC’s continued content development based on the individual’s subject matter knowledge, end-user research and insight, and knowledge management experience and expertise
• Work with the Corporate Product Manager and Senior Product Manager, evaluation and assessment of IDP platform functionalities and support in development and launch of enhanced versions of the platform
• Work with the IDPS Product, Content Creation, and Curation Consultant for IDPS Information gap assessment and identifying potential content improvements for the products
• Creates and maintains development of IDPC product Dashboards
• Manages and maintains selection and record creation of third-party eLearning resources, News and Blog sources for inclusion in IDPC
• Identification and delivery of IDPC Content Updates
• Maintenance of IDPC Thesaurus and related search enhancements
• Maintenance and delivery of end-user-ready briefing materials which describe the scope of IEEE and other resources included or linked from IDPC and IDPS
• Sales and related customer/trialist support, other editorial and product support and enhancement for IDP as requested
• Work with the Corporate Product Manager, requirements creation, evaluation and testing of proposed, new, and changed IDP platform functionalities
• Identification and analysis of IDP platform and content specifications working with the IDP platform vendor
• Maintaining relationships with IEEE colleagues, volunteers, and partners to coordinate and support the process of evaluating new business ideas and integrate IDP customer needs into this process
• With direction from the Senior Product Manager and others, keeping track of IDP competitive intelligence, including emerging competitive news from society/commercial publishers and information aggregators
• Working with the Product Launch and Engagement team and others to define, create, refine, expand, and promote value propositions for the IDP products, driving growth and revenue for the business. Resources can include slide decks, video scripts or other materials that cover use-cases, content, functionality, or features.

Travel Information

• 10-15 Domestic and International

Education

• Bachelor's degree or equivalent experience Req

Work Experience

• 7-10 years Developing skills outlined, preferably in a corporate library and/or knowledge management environment Req
• 4-7 years Experience working in the communications engineering disciplines Req
• Less than 2 years Experience working as a customer of STM or other relevant B2B publishers a plus Pref

Skills and Requirements

• The ideal candidate needs to be motivated, enthusiastic, detail oriented and able to work independently for some projects or as part of a team for others
• Advance Excel, Word and PowerPoint skills needed
• Excellent communication and organizational skills
• Editorial copywriting and proofreading skills are required
• Research, insight and information gathering skills
• Strong analytical, reasoning, and strategic thinking with demonstrated ability to self-direct, analyze, evaluate, form and express independent judgments
• Experience with project management
• #LI-REMOTE

Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.