IFM Performance and Governance Specialist

Job Title

IFM Performance and Governance Specialist

Job Description Summary

Program coordination and management for Facilities Business Operations on a mid-sized client account. Focus areas to include: Compliance, Governance, Communication.

Job Description

• Essential Functions and Responsibilities

• Account Contract/MSA & Compliance SME

• Coordinate Change Control procedure to monitor and update contractual agreements based on changes of facility, headcount, budget, and contract scope

• Service and Service Level change governance

• Contract Tracking, Monitoring and Education

• Overall direction, coordination, implementation execution control and completion of specific projects/work requests

• Company Compliance Adherence

• Collect, analyze, audit, and summarize data to identify deficiencies and non-compliance with MSA, laws, and company policies; create & execute on action plans, as necessary

• Account Communications

  Responsible for all aspects of on-account communication including but not limited to; the oversight and execution of the overall internal and external communications programs, account team communications, client facing communications, and business review content preparation

  Partner with all on-account stakeholders to create effective presentations, business deliverables and communication programming, including Quarterly & Annual Business Reviews, Town Halls, Organizational Charts, and Monthly Newsletters

• Account People Operations Programs

  Coordination of Onboarding & Offboarding

  Assist with development and tracking of Account Trainings

  Owner of Account Wide Deliverable Upkeep including but not limited to: Schedule & Directory, Property Tracker

  Drive Rewards & Recognition Programs

  • Drive collaborative behavior between provider partners
  • Central coordination for facility partners to resolve issues and build solutions together
  • Establish proper accountability controls
  • Ensure strategic direction of account programs are in alignment with business strategy
  • Develops tools and best practices for execution and project management on projects (s)
  • Experience with: Excel, Smartsheet’s, Power BI, AI tools
  • Will also utilize CMMS & Financial Tracking tools

  Key Competencies

  • Maintain a “can do” mentality with the ability to act with minimal information
  • Demonstrate integrity, accountability, self-awareness and strong work ethic
  • Ability to work under pressure, while acting in a calm manner
  • Willingness and desire to learn new tasks
  • Successful collaboration and integration between facilities providers
  • Consistency in delivery standards
  • Drive consistency, best practices, and continuous improvement throughout the delivery model
  • Program management experience
  • Showcase strong business acumen
  • Comfortable corresponding with executive level clients, and interacting with individuals at all levels
  • Detail oriented, confident, self-starter with exceptional organizational skills
  • Showcase exceptional emotional intelligence and empathy

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 93,500.00 - $110,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”