Implementation Consultant

Job Location (Short): Dubai, United Arab Emirates

Workplace Type: Hybrid

Req Id: 2941

Role Overview

In this position, individuals are responsible for the setup, installation, configuration, customization, and integration of technical solutions, applications, and process designs for clients purchased or outsourced technology and business outcome solutions. Individuals in this position work as a part of a project Team to deliver high-quality implementation and integration outcomes that ensure seamless operation across client systems and environments. Experience working in the Middle East region is preferred.

Success in this role requires strong adaptability, cultural awareness, and onsite presence with high expectations on delivery quality and responsiveness.

Key Responsibilities

• Work closely with the Technical Lead and Project Manager to ensure alignment, delivery of tasks, and timely execution of project activities
• Support coordination of on-site and remote client activities, including access setup, scheduling, and follow-ups with relevant teams
• Assist in organizing and tracking data mapping, migration, and integration activities, ensuring alignment across technical teams
• Coordinate with technical teams on integration deliverables (APIs, interfaces, workflows) and track progress against plan
• Support testing and validation phases by organizing sessions, documenting outcomes, and following up on action items
• Track and document issues and defects, ensuring proper escalation to product and engineering teams
• Capture and consolidate client feedback and share with product and services teams for continuous improvement
• Maintain and organize project documentation, including functional requirements, design documents, and lessons learned
• Support training coordination, including scheduling sessions and ensuring readiness of materials and stakeholders
• Coordinate pre-sales support activities when required (e.g., logistics for demos, workshops, or technical discussions)
• Ensure proper routing of support requests to the relevant teams and track resolution progress
• Assist in onboarding and supporting junior team members through knowledge sharing and coordination
• Support triage and tracking of support items, ensuring visibility and timely follow-up
  
  

Education / Qualifications

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.