Implementation Consultant I

Job Context

The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II.

What You’ll Do

Key Responsibilities

• Deliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customers

• Guide customers through foundational product setup: company profile, users, service types, and basic job workflow

• Conduct data and design sessions including forms, layouts, and report configuration

• Lead Hypercare and Getting Started calls within the first 30 days post-go-live

• Maintain customer records in Salesforce including session notes, completion status, and readiness scores

• Collaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scope

• Actively participate in team learning, product update briefings, and quality reviews

• Support the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customers

Staff Profile

• Strong organisational skills and attention to detail

• Customer-facing confidence in a training or facilitation context

• Comfortable following structured delivery playbooks and escalating appropriately

• Foundational understanding of field service management or trade-based businesses (desirable)

• Appetite to grow: IC I is a development role with a defined path to IC II

Qualifications & Experience

• Experience in a customer-facing training, onboarding, or support role

• Familiarity with SaaS products or field service management software (advantageous)

• Strong written and verbal communication skills

What You’ll Bring

What We Can Offer You

• Responsible Time Off

• Comprehensive medical, dental, vision package with 100% employer paid options

• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.

• Wellness Challenge App, Diabetes Prevention App, and Health Hub App

• 401k/Retirement Plan with 6% employer match

• Generous Parental Leave Program

• Paid Volunteer Leave Days

• Public Holiday Exchange Scheme

• Talent Referral Program – get rewarded for referring a friend to join our team!

• Diverse training & internal networking opportunities across all of our product lines

• Opportunities for career progression and development

• Service recognition awards

• Click here to find out more about working at Simpro Group!

Our Core Values

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

• Please note, no agencies will be accepted in the recruitment of this role.