Implementation Coordinator

Sitemetric is seeking a highly organized Implementation Coordinator to orchestrate the successful launch of new project deployments and deliver exceptional implementation experiences that align with our mission of transforming how the world is built. This role requires a hands-on coordinator who can manage multiple concurrent site deployments, work across departments, and ensure our customers in the construction industry receive the reliable, practical support they need during critical project starts.

You'll be responsible for coordinating front-line implementation operations while maintaining our "boots on the ground" philosophy—delivering efficient, technology-enabled implementations with the practical, results-oriented approach that construction professionals expect. This position is ideal for someone who understands that our customers operate in fast-paced, high-stakes environments where precise coordination and clear communication are essential.

About Sitemetric

At Sitemetric, we turn technology into services that transform how the world is built.

This enables our customers to lead the change in critical areas of construction operations: workforce, safety, security, reporting, communications, logistics, and more.

We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more.

We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built.

About the Role

As the Implementation Coordinator at Sitemetric, you will be responsible for ensuring an exceptional implementation experience. Coordinating across multiple departments and projects, you will orchestrate seamless new site deployments that deliver customer value from day one. You will set the standard by modeling clear communication, proactive coordination, and practical problem-solving, ensuring customers receive timely equipment, scheduled resources, and a consistently smooth launch experience.

Key Responsibilities

This position reports to the VP, Customer Success, works across the entire organization, and includes the following responsibilities.

• Coordinate and manage multiple concurrent new site deployments from initiation through completion
• Collaborate with cross-functional teams including operations, logistics, field tech, and customer success to ensure all project requirements are met
• Oversee equipment readiness, procurement, and shipping logistics to ensure timely delivery to project sites
• Schedule and coordinate field technician assignments, ensuring proper resource allocation and availability
• Serve as the primary point of contact for customers during the implementation phase, providing regular updates and managing expectations
• Partner with the site operations team to align deployment activities with operational requirements and timelines
• Track project milestones, identify potential roadblocks, and proactively develop solutions to keep implementations on schedule
• Maintain detailed project documentation and status reports for internal stakeholders and customers
• Conduct post-implementation reviews to identify opportunities for process improvement
• Ensure all safety protocols and quality standards are maintained throughout the implementation process

An ideal candidate is;

• You are a highly motivated self-starter who prides themselves on having a growth mindset
• You have tenacity that turns coordination challenges into successful deployments without getting discouraged after a setback
• You are a problem-solver at heart—you seek to understand project requirements and identify the best possible solutions to ensure seamless implementations
• Familiarity with the construction industry
• Strive to continuously improve your implementation coordination process and demonstrate a willingness to learn and implement best practices
• Represent and demonstrate our company values, brand, and mission

Qualifications

• 2-5 years of experience in implementation, project coordination, or related role
• Exceptional organizational skills with proven ability to manage multiple complex projects simultaneously
• Strong communication and interpersonal skills, with the ability to effectively coordinate across diverse teams
• Demonstrated ability to problem-solve and adapt quickly in dynamic environments
• Proficiency with project management tools and software
• Detail-oriented mindset with a commitment to accuracy and follow-through
• Customer-focused approach with strong service orientation

Preferred Qualifications

• Bachelor's degree in Business, Engineering, Project Management, or related field
• Experience with IoT and sensor technology implementations
• Background in software implementation or deployment
• Construction industry experience or familiarity with field operations
• Experience with project management methodologies (Agile, Waterfall, etc.)
• Proficiency with CRM and project management platforms

Perks & Benefits

As part of the Sitemetric team, you'll receive:

• Competitive pay based on experience and qualifications
• Health, dental and vision insurance for full time employees
• 401(k) eligibility
• Accrued paid sick leave for all employees
• Paid vacation, accruing at 80 hours per year
• Employee referral bonus plan includes $100 for each referred candidate that completes a minimum of three (3) consecutive calendar months of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes.
• Opportunities for career growth and professional development
• Supportive team culture that values clarity, reliability, and high performance
• Access to the right tools, technology, and support to do your best work

Additional Information

The base pay for this position ranges from $65,000 to $80,000 per year. Pay is based on a number of factors including market location and jobsite upon which work is being performed, and may vary depending on job-related knowledge, skills, credentials, and experience.

How to Apply

Interested individuals should apply on Sitemetric.com/careers. Sitemetric accepts applications on an ongoing basis.

Sitemetric is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.