Implementation Expert

About the Role:

We are looking for a hands-on, field-focused Implementation Expert to deploy, configure and support AIO's technology solutions across restaurant locations throughout the Bay Area.

This role is ideal for someone who thrives in fast-moving environments, enjoys solving real world problems on-site, and takes pride in delivering a seamless go-live experience for customers. You will represent AIOA directly in front of restaurant owners and operators, ensuring installations are completed professionally, efficiently, and to a high standard.

What will be your responsibilities?

• Travel to multiple restaurant locations daily/weekly for installations and deployments
• Install, configure and test POS systems, kiosks, networking equipment and peripherals
• Diagnose and resolve hardware and software issues on-site
• Conduct basic network troubleshooting and infrastructure checks
• Manage inventory and ensure correct equipment allocation per site
• Document deployments, issues, and resolutions clearly within internal systems
• Manage multiple concurrent projects and installation schedules
• Provide basic end-user training during go-live where required
• Represent AIOAPP professionally at all client sites

What are we looking for, and what does it require to be the right fit for this role?

• Bachelor's or Associate's degree in Computer Science, Engineering, or a related field
• Valid driver's license and reliable transportation (role requires travel across the Bay Area)
• Familiarity with Android-based systems
• Basic understanding of networking and infrastructure
• Ability to lift and transport equipment up to 50 lbs
• Strong troubleshooting ability-capable of diagnosing hardware and software issues independently
• Familiarity with inventory management systems or ability to learn quickly

Soft Skills:

• Strong communication skills when interacting with restaurant staff and owners
• Confident working independently at remote locations
• Calm and solution-oriented under pressure
• Strong problem-solving mindset – field environments require adaptability
• Highly organized and detail-focused
• Professional, presentable and customer-facing

Nice to Have:

• Previous experience within restaurant or hospitality technology
• Experience using network diagnostic tools
• Spanish speaking (highly desirable given client base)

What success looks like?

• Installations completed on time and to specification
• Minimal post-install support tickets due to clean deployments
• Positive client feedback and professional on-site representation
• Accurate documentation and inventory control
• Strong collaboration with Sales, Support, and Operations teams

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing, and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.