Implementation Management Coordinator

The Implementation Management Coordinator is responsible for leading client implementations, program expansions, and operational readiness initiatives through the Project Management Office (PMO), while providing structured, cross‑functional support to the Account Management team. The role owns the planning, coordination, documentation, and execution of implementation activities to ensure client programs are delivered on time, within scope, and in alignment with organizational standards.

This position serves as an execution partner for both Operations and Account Management, enabling consistent delivery, scalability, and a high‑quality client experience through disciplined implementation and program management.

• Leads the process for client onboarding, implementations, and program expansions following deal close
• Oversees implementation of project plans, milestones, and delivery timelines
• Deliver program overview and implementation calls for new clients and internal stakeholders
• Develop and maintain implementation workflows, training guides, and program documentation
• Coordinate system setup, integrations, and user access with internal teams and third‑party vendors
• Facilitate stakeholder meetings and document action items, decisions, and next steps.
• Monitor implementation progress, risks, and dependencies; escalate issues as appropriate
• Provide regular implementation status updates to Account Management and leadership
• Act as an internal liaison between Account Management and cross‑functional partners, including IT, Marketing, Recruiting, Membership Services, and Operations
• Support continuous improvement initiatives related to implementation processes, documentation, and standards
• Participate in special projects and perform related duties as assigned
• Mentor junior staff and influence management decision‑making as appropriate
• Represent the Project Management Office (PMO) in stakeholder meetings
• Other activities and responsibilities as assigned by the managerPerform other duties and responsibilities as assigned by the manager

• Bachelor’s Degree or equivalent experience in Business Administration, Finance, or a related field
• Project Management Professional (PMP) certification preferred
• Master of Business Administration (MBA) preferred
• Exceptional understanding of insurance and restoration terminology, practices, procedures, and processes
• Strong project management skills, with a demonstrated bias toward action
• Exceptional verbal and written communication skills, including the ability to present to senior leadership
• Persistence and drive to deliver results; proactive and solutions‑focused
• Demonstrated understanding of electronic claims management systems and contact management systems
• 5–8 years of experience in project management, business analysis, or a related field
• Sales or account management experience preferred
• Insurance claims handling or restoration experience preferred
• Regular interaction with senior leadership, internal functional teams, third‑party vendors, and client representatives
• Exercise independent judgment related to implementation planning, coordination, and execution within established frameworks and guidelines
• May require occasional overnight travel

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Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.