Implementation Manager

More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we’re all invested in our work and team members. We’re a company of team players and self-starters finding new and innovative ways to get things done. If you’re excited to learn, grow, and leave your mark on our fast-growing organization, C2FO may be the place for you.
About C2FO
Headquartered in Kansas City, USA, C2FO has more than 450 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $445+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform.
We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products.
Benefits
At C2FO, we take care of our customers and our people – the vital human capital that helps our customers thrive. That’s why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. https://www.c2fo.com/amer/us/en-us/about-us/careers

About the Implementation Manager:
The Implementation Manager is a trusted leader responsible for delivering complex, high-value software integrations for enterprise clients, strategic partners and funding partners. This role manages the full implementation lifecycle—scoping, planning, execution, and deployment—while ensuring long-term client satisfaction and platform adoption. As a key member of the implementation team, the Implementation Manager brings deep project leadership expertise, a proactive client-first approach, and a strong ability to drive cross-functional collaboration across technical and non-technical teams.

Essential Duties:
Project Management & Execution

• Lead and manage multiple client implementation projects, including defining project plans, tracking milestones, and mitigating risks.
• Coordinate internal and external resources to ensure successful delivery across all implementation phases (requirements, configuration, testing, and launch).
• Maintain detailed project documentation and ensure alignment with timelines, scope, and budget.

Client Engagement

• Serve as a primary point of contact during implementation, building trust and credibility with client stakeholders.
• Facilitate client meetings, status updates, and handoffs to customer success or support teams.
• Communicate clearly and consistently with clients, adapting messaging to both technical and non-technical audiences.

Technical & Cross-Functional Collaboration

• Partner with internal teams (e.g., Product, Engineering, QA) to resolve technical questions and deliver high-quality solutions.
• Perform the role of a functional consultant and support client on creating custom technical or product solutions
• Support client testing efforts by conducting UAT, coordinating testing plans, logging issues, and ensuring timely resolution.
• Stay current on product functionality to act as a knowledgeable guide during implementations.

Training & Enablement

• Conduct product training sessions and support clients in adopting best practices for system use.
• Identify opportunities to improve onboarding documentation, templates, and playbooks.
• Contribute lessons learned to internal knowledge-sharing efforts.
• Strong project coordination and organizational skills
• Comfortable juggling multiple priorities and working with ambiguity
• Excellent written and verbal communication, including stakeholder updates and meeting facilitation
• Detail-oriented with a structured approach to problem-solving
• Collaborative team player with a client-first mindset
• Travel Requirements: Travel up to 10-20% of the time

Basic Qualifications:

• Bachelor’s degree in business, project management, information systems, or a related field
• 4+ years of experience in implementation, client onboarding, or project management in a software or technology-driven environment
• Proficiency with project management tools (e.g., Jira, Asana, Confluence, MS Project)
• Experience working with clients or partners in technical delivery or integration contexts
• Strong Excel skills (data manipulation, tracking, reporting)

Preferred Qualifications:

• Experience in financial services, enterprise software, or SaaS implementations
• Exposure to ERP systems (SAP, Oracle, Microsoft Dynamics), APIs, or systems integrations
• Familiarity with SDLC, Agile methodologies, or PMP certification (or progress toward one)
• Experience working on large-scale technology transformation programs
• Exposure to AI solutions and process automation

Commitment to Diversity and Inclusion
As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.

We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.
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