Senior Business Consultant

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**For qualified candidates we are open to location for this remote/hybrid opportunity**

Commercial Strategic Programs delivers on Aetna's Commercial business priorities by building and maintaining governance forums, connecting across matrix business partners, and turning customer and colleague insights into action. The team ensures alignment, execution, and measurable results to grow and retain business across all Commercial segments.

Position Summary

The Senior Business Consultant plays an important role in driving Commercial business growth and performance through cross-functional projects and strategic initiatives. This includes synthesis of customer feedback across multiple sources, such as plan sponsors, members, sales and service teams, brokers and consultants to surface actionable insights that improve stakeholder experience. The role also partners with Government Affairs, Legal and Compliance teams, to proactively identify and address regulatory and legislative changes impacting the business. Additionally, this position provides support for evolving business priorities and strategic projects as needed.

Responsibilities:

• Analyze and synthesize multiple sources of customer/member feedback.
• Identify trends, recommend and implement actions to improve stakeholder experience and business performance.
• Communicate findings and drive alignment with business partners and Field teams.
• Lead engagement with Government Affairs, Legal and Compliance stakeholders.
• Track progress on action items and ensure follow-through.
• Prepare and deliver executive-level reporting and presentations.

Required Qualifications:

• 5+ years of experience in program or project management (commercial health insurance experience preferred).
• Experience in business consulting, customer experience or health plan operations.
• Ability to synthesize information into actionable insights.
• Strong project management skills with a track record of successfully leading cross-functional initiatives.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Ability to adapt to a fast-paced, evolving environment.
• Bachelor degree or equivalent work experience.

Pay Range

The typical pay range for this role is:

$75,400.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.