Implementation Manager, Vice President - Enterprise Merchant Services

Are you ready to transform commerce platform integrations and make a significant impact in the world of Merchant Services? Join our dynamic team as a Complex Implementations Associate, where you will lead and coordinate large-scale projects that drive change and innovation. This role offers the opportunity to work with high-profile clients, enhance user experiences, and contribute to the success of J.P. Morgan Merchant Services. Embrace accountability, ownership, and a client-first mindset to inspire confidence and influence decisions. Be a key player in a collaborative team culture that empowers collective success.

Job Summary:

As an Implementations Manager in the Merchant Services Large Enterprise Onboarding Team, you will spearhead client implementations and support strategic, high-profile merchants. You will build strong relationships with clients and collaborate with teams across the organization to onboard new and existing clients. Your role is crucial in driving consistency in execution, improving client experiences, and enhancing operational effectiveness.

Job Responsibilities:

• Spearhead client implementations, working proactively with Business Development and Relationship Management.
• Apply project management principles to support projects, ensuring clear communication with management and stakeholders.
• Lead client and internal calls, develop and execute project plans, track deliverables, and hold task owners accountable.
• Produce and deliver comprehensive project communication materials, including escalations, status updates, and detailed reports.
• Champion operational excellence by identifying and resolving gaps to elevate the overall client experience.
• Proactively identify, escalate, and resolve issues to maintain smooth operation and communication.
• Accelerate change initiatives by enhancing user and client experiences, driving automation, and improving efficiency.
• Cultivate a collaborative team culture that empowers collective success.
• Drive the refinement of department procedures and processes by proactively identifying and addressing inefficiencies.
• Actively engage in recurring team meetings and training sessions to keep the team updated on industry trends and best practices.

Required Qualifications, Capabilities, and Skills:

• Expertise in managing complex systems and processes, particularly in payment processing platforms.
• Strong knowledge of Merchant Services, including operational controls and risk mitigation.
• Proficiency in AI/LLM, process engineering, and reporting tools such as Excel, Tableau, and SharePoint.
• Skilled in project management principles and communication with stakeholders.
• Ability to solve problems and de-escalate issues effectively.
• Excellent communication skills for providing clear updates to management.
• Ability to thrive in fast-paced, deadline-driven environments.

Preferred Qualifications, Capabilities, and Skills:

• Proficiency in diagnosing complex application, data, and network issues.
• Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub.
• Strong analytical and strategic thinking skills.
• Ability to drive change initiatives and improve operational efficiency.