Implementation Specialist

We are seeking an energetic individual with 1-2 years of prior experience in onboarding, account management, or customer training to join our EMEA Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding operations & new user training for Atlas.

The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the MEA and Atlas during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer.

The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team and is willing to be creative and think outside the box to achieve the broader company goals.

What you’ll learn in the first 30–45 days

• Product knowledge, the hows and whys of using Atlas
• The nuts and bolts of Atlas as a SaaS business
• The role of implementation and why good customer experiences matter
• The context and workflows of international schools and how to best onboard them

Key Responsibilities

• Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software.
• Show an in-depth knowledge of our products and their capabilities and how they would be used in a school’s process
• Review and confirm customization of products to facilitate clients’ processes
• Translate clients’ needs to technical needs and vice versa
• Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
• Keep current on industry changes in education and change management
• Transition client relationship seamlessly to the School Experience Manager after the implementation period
• Work with the broader Services & Support Team to identify the best possible approach to project completion
• Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools

Requirements

What are we looking for?

• Ability to provide amazing customer service by anticipating our customers' needs even before they know it
• Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
• A problem solver who can make inferences and be creative when troubleshooting
• Passionate and driven to succeed, always going beyond what’s expected
• Able and willing to travel onsite or to events when needed
• A team player who enjoys working collaboratively but with a significant amount of personal accountability
• An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
• Interested in the field of education and invested in transforming teaching and learning
• Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience
• Arabic language skills are beneficial

All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.

Benefits

• Compensation - Competitive salary and opportunities for career development
• Vacation - We support work/life balance and offer generous Annual leave and Public Holidays
• Wellbeing Resources - Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
• Learning - We encourage continued education, so we suggest ongoing professional development opportunities, and will help cover the cost of professional certifications
• Team - Friendly atmosphere, group activities, and corporate events
• Equipment - MacBook Pro or another laptop of your specification
• Office - Small but cozy office in Krakow for your convenience or remote work

ABOUT FARIA EDUCATION GROUP

For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.

Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.

Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities worldwide.

https://www.faria.org/careers