Implementations Manager - Middle Market Merchant Services

JOB DESCRIPTION

Make a real impact by guiding clients through their most important payment technology journeys. Join a team where your project management expertise shapes the client experience and drives innovation in global commerce. At JPMorgan Merchant Services, you’ll help businesses thrive by delivering seamless, high-value solutions. If you’re passionate about client success and want to be at the forefront of payments transformation, this is your opportunity. Let’s build the future of commerce together.

Job summary

As an Implementation Manager in the Commerce Implementations team, you play a key role in ensuring our clients have a smooth and successful onboarding experience. You will be the single point of contact for clients, leading them through complex projects and collaborating closely with both clients and internal partners. Your work helps us deliver exceptional service and build lasting relationships, all while supporting the growth of our global payments business.

Job responsibilities

• Serve as the primary client-facing contact throughout the implementation process
• Manage multiple complex projects, providing regular updates to executive stakeholders
• Lead the development and execution of detailed implementation plans in collaboration with clients and internal teams
• Ensure accurate completion of sales and client information packets
• Provide subject matter expertise on products, services, and training to clients and colleagues
• Coordinate and communicate project status and next steps to clients and internal partners
• Establish clear expectations and maintain transparency on project timelines
• Apply project management principles to drive results and resolve issues
• Maintain a strong controls mindset to protect both clients and the firm
• Foster a collaborative environment that supports client satisfaction and team success
• Take ownership of project outcomes and proactively manage through challenges

Required qualifications, capabilities, and skills

• 5 years of relevant business experience in client-facing and/or project management roles
• Strong interpersonal, influencing, and communication skills
• Demonstrated ability to structure and manage projects effectively
• Proven business acumen and ability to drive results in a dynamic environment
• Proficiency in Microsoft Office Suite

Preferred qualifications, capabilities, and skills

• Technical aptitude related to Merchant Services products
• Project management certification such as CAPM or equivalent
• Bachelor’s degree in a relevant field

ABOUT US


ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.