Import Operations Specialist

D.B. Group America is hiring an Import Operations Specialist at our office located in Schaumburg, Illinois to join our growing team!

In this role, you will handle end-to-end import operations for ocean and air shipments , ensuring smooth coordination, regulatory compliance, and exceptional customer service.

Be a part of our team if you enjoy the challenges of freight forwarding and shipping, and take pride in keeping customers happy through seamless service.

Job Responsibilities

These responsibilities include the following, but are not limited to:

• Responsible for timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin around the globe.

• Monitor and manage all in-transit shipments, proactively updating customers on arrival times, delays, or any transit-related issues while ensuring timely freight delivery. Generate invoices promptly and maintain accurate customer records.

• Provide high-level customer service to both internal and external stakeholders, addressing complex inquiries and ensuring customer satisfaction.

• Ensure timely and accurate documentation submission to customers and brokers for customs clearance, promptly resolving any discrepancies to avoid delays.

• Ensure strict adherence to company policies, SOPs, tariff compliance, and industry best practices while maintaining accurate data input in operating systems (CargoWise).

• Conduct detailed job costing analysis, ensuring all payables, receivables, and accruals are accurately forecasted and managed as per company guidelines.

• Support and mentor junior team members, providing guidance on best practices and process improvements within import operations.

• Prepare and submit regular reports to the Branch Manager, providing insights on shipment status, operational performance, and any challenges encountered.

• Any other duties/projects as and when assigned by the reporting manager as per business requirements.

Skills Required

• Bachelor’s degree preferred

• Minimum 4 years of work experience in the freight forwarding industry.

• Knowledge of import ocean and air freight management.

• Computer Knowledge is a must (Cargowise will be a plus)

• Attention to Details and Organised

• Excellent time management skills and should be able to multitask.

• Good Communication and Customer Service Skills

• Ability to work independently and as part of a team.