Import/Export - Operations Manager

Job Summary

The Import/Export Operations Manager will be responsible for planning, coordinating, and overseeing end-to-end import and export operations, ensuring compliance with international trade regulations, smooth cargo movement, and timely delivery. The ideal candidate must have strong knowledge of customs procedures, documentation, shipment processes, and vendor management.

Key Responsibilities

• Manage day-to-day import/export operations (Sea/Air).
• Coordinate with shipping lines, freight forwarders, CHA, transporters, suppliers, and customers.
• Ensure accurate preparation and verification of documents such as BL, Invoice, Packing List, COO, Certificate, etc.
• Handle customs clearance procedures and ensure compliance with all regulatory/legal requirements.
• Monitor shipment status and ensure timely updates to clients and internal teams.
• Negotiate rates with shipping lines and vendors to ensure cost efficiency.
• Manage logistics planning including routing, cargo consolidation, and scheduling.
• Maintain good relationships with overseas agents.
• Identify and resolve operational issues, escalations, and exceptions.
• Ensure proper documentation and record-keeping as per company and statutory norms.
• Monitor KPIs, prepare reports, and analyze performance metrics.
• Ensure adherence to company SOPs.
• Train/guide operations executives and team members.

Required Skills & Qualifications

• Bachelor’s degree (Logistics / Commerce / Business preferred).
• 3+ years experience in Freight forwarding (or) Liner (or) NVOCC Field
• Strong knowledge of INCOTERMS, customs regulations, HS codes, duty structure, and trade compliance.
• Good understanding of shipping procedures (FCL/LCL/Air Freight/Courier).
• Excellent written and verbal communication skills.
• Proficiency in MS Office tools and shipment tracking systems.
• Good negotiation and vendor management skills.
• Strong problem-solving and multitasking ability.
• Experience working with customers and overseas partners.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time