In-house Marketing Rep

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

• Book qualified tours for sales presentations.
• Contact eligible guests’ pre-arrival and book tours.
• Upon guests’ arrival, confirm tour date and time.
• For those not already scheduled, attempt to book tour; either at check-in or contact in unit.
• Data enter booked tours into CRMS, include agreed upon premiums.
• Prepare Welcome Packages for check in arrivals, issue package at check- in, deliver package to guests’ unit if not issued at check-in.
• Distribute car passes to check in guests.
• Answer general questions about the area and assist resort guests with various customer service tasks.
• Maintain open communication and correspondence directly with Manager.
• Maintain effective working relations with others.
• Continuously display initiative and ingenuity in performing tasks.
• Perform additional or different duties, from those set forth above, to address business needs and changing business practices.
• Perform work with integrity; uphold organizational values following all company policies and procedures.
• Comply with the established rules of operation and the handling of confidential data.
• Maintain appropriate dress code, personal hygiene, and grooming consistent with the established policy of the company.
• Must be punctual with a positive attitude

• Basic knowledge of vacation ownership and travel exchange companies.
• Basic knowledge of timeshare operations.
• Knowledge of computers and the various software applications required, proficient in the usage of.
• Knowledge of Microsoft Office programs including, but not limited to, Excel, Word, and Outlook, proficient in the usage of.
• Ability to set goals and objectives while demonstrating excellent organizational skills.
• Ability to operate office equipment/systems (e.g., Copier, Faxing, E-Mail, Scanning documents).
• Ability to multi-task and effectively perform duties.
• Ability to communicate effectively, both verbally and in writing.
• Ability to pay attention to detail with strong proofreading skills.
• Ability to work well as a team utilizing excellent interpersonal skills.
• Ability to establish and maintain effective working relationships with peers, employees, and management.
• Ability to deal effectively with conflict and manage difficult situations.
• Ability to assist and support others using tact, patience, and courtesy.
• Ability to accept new and changing responsibilities

WORKING CONDITIONS AND ENVIRONMENT

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules