In Office Skip Tracer

JOB TITLE: In Office Skip Tracer

Department: Operations

Classification: Non-Exempt

Reports To: Manager of Recovery Performance Operations

SUMMARY:

Responsibilities included handling of delinquent or active accounts, working with clients to ensure all activities associated with the account are current and updated. Provide skip tracing for repossession of vehicles, order repossessions for delinquency accounts, collection techniques for payoff and recoveries of vehicle, provide resources for debt resolution.

ESSENTIAL RESPONSIBILITIES:

• Research and analyze data, leads and reports to identify valid locations and contact information.
• Conduct internet and database searches to identify best known address to locate customer collateral.
• Making inbound and outbound calls.
• Create and maintain customer files.
• Maintain compliance with related laws, regulations and industry best practices.
• Initiates verbal contact with references as needed to identify or verify location.
• May communicate specific instructions following a defined script.
• Partners with customer teams and independent agents to develop creative solutions and to achieve results.
• Perform special projects as requested.
• Assume additional duties as needed.

COMPETENCIES:

• Extensive knowledge of customer service strategies and procedures.
• Keen Financial Business Acumen.
• Strong interpersonal communications skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Extensive knowledge of, or the ability to quickly learn company's services.
• Proficient with Microsoft Office Suite and related software.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

Required Education and Experience:

• Roles at this level typically do not require a university/college degree but do require a high school diploma or GED and a minimum of 3 or more years of related experience

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization: Must be authorized to work in the United States.

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

PTO: 4 hours biweekly (13 annually)

9 Paid Holidays

1 Floating Holiday

Health Insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Disability Insurance

Employee Assistance Program

3% 401(k) Match

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Office: 1 year (Preferred)
• Repossession: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Ability to Commute:

• Akron, OH 44311 (Required)

Work Location: In person