In Room Dining Captain

In Room Dining Captain

A In Room Dining Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

As an In‑Room Dining Captain, you will oversee the organization, coordination, and performance of the In‑Room Dining team while ensuring high service standards for all guests and clients. Your responsibilities will include, but are not limited to, the following:

Key Responsibilities

• Distribute daily assignments such as tables, stations, and tasks to team members.
• Request additional staff from the cooperating company based on operational demand.
• Identify operational needs within the department and communicate them promptly to the Supervisor.
• Ensure compliance with procedures by following and monitoring the departmental checklists.
• Coordinate team performance to maintain consistent service quality at all times.
• Assist with transferring goods and materials between service areas as required.
• Support the Supervisor with administrative tasks and assist in developing and guiding the team.
• Monitor and track monthly Food & Beverage inventory to support accurate reporting.

What are we looking for?

An In‑Room Dining Captain at Hilton works on behalf of our guests, clients, and team members, ensuring exceptional service and smooth daily operations. To perform successfully in this role, you should demonstrate the right attitude, behavior, and professional values, along with the following competencies:

Core Qualities & Skills

• Positive attitude with a strong service mindset
• Strong administrative and organizational skills
• Ability to listen actively to feedback, suggestions, and concerns
• Commitment to delivering high‑quality customer service
• Proactive and self‑motivated, taking initiative when needed
• Team player who collaborates well with colleagues
• Leadership ability to guide and support team members
• Excellent communication skills with guests and staff

Preferred Qualifications

While not mandatory, the following experience will be an advantage:

• Previous experience in a hotel environment
• Experience in a similar supervisory or captain role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!