IN-ROOM DINING SERVER

Join Park Hyatt Chicago: Where Exceptional Service Meets Unforgettable Experiences.

ABOUT US:

Park Hyatt Chicago offers a truly elevated guest experience rooted in thoughtful service and refined elegance. As part of our commitment to personalized luxury, our In-Room Dining Team delivers restaurant-quality meals—featuring a curated selection from the acclaimed NoMI Kitchen—directly to our guests’ rooms, providing comfort and excellence around the clock. This is a unique opportunity to be part of a service-focused team offering discreet, attentive hospitality in a luxury setting.

THE ROLE:

We are seeking a warm, polished, and service-driven In-Room Dining Server to join our team at Park Hyatt Chicago.

In this role, you will be responsible for delivering a sophisticated dining experience to guests in the privacy of their rooms. While you will serve selections from the NoMI Kitchen menu, this is not a restaurant-based role—you will be the face of personalized dining, creating memorable moments through thoughtful presentation, prompt delivery, and intuitive service.

From setting up elegant meal presentations to ensuring every detail exceeds guest expectations, you'll play a key role in maintaining the five-star standard that defines Park Hyatt. This role requires a high level of professionalism, discretion, and attention to detail, as well as a passion for hospitality and guest care.

If you enjoy working independently, take pride in presentation, and thrive on creating tailored guest experiences, this is the perfect opportunity to be part of a team that delivers luxury beyond the dining room.

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WAGE INFORMATION:

The hourly rate for this position is $13.66 + Tips. This position is also eligible to earn overtime and premium pay under certain circumstances.

WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY:

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

WE’RE OPENING DOORS FOR ALL:

No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

“CARE CONNECTS US” IS OUR GUIDING PRINCIPLE:

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

BENEFITS:

• Health Benefits: Eligibility and coverage provided and administered through Local 1 Union.
• Pension Plan: Participation and contributions managed through Local 1 Union.
• Monthly Fitness Reimbursement: Available up to a specified monthly limit.
• Qualified Parking & Transit Program: Pre-tax benefits available, subject to eligibility.
• Paid Time Off: Vacation, holidays, and sick days provided in accordance with Local 1 Union policy.

PERKS:

• Discounted Colleague Rate Room Nights: Available based on room availability.
• Complimentary Room Nights: Offered based on availability.
• Complimentary Meals: Available in the colleague dining room.
• On-Site Bike Rack: Provided for colleague use.

• Experience: Minimum of 2 years' experience as an In-Room Dining Server in a food service or hospitality role, in a luxury or high-end restaurant environment.
• Skills: Strong communication and interpersonal skills, with the ability to engage effectively with guests, take orders accurately, and provide detailed menu recommendations.
• Attention to Detail: Ability to ensure order accuracy, timely delivery, and high standards of presentation to enhance the guest experience.
• Customer Service: A demonstrated commitment to providing exceptional service with a focus on creating a welcoming, personalized dining experience for each guest.
• Physical Stamina: Ability to handle the physical demands of the role, including lifting trays, carrying multiple items, standing for long periods, and working in a fast-paced environment.
• Team Collaboration: Ability to work efficiently with the kitchen, bartenders, and fellow servers to ensure smooth and seamless service.
• Professionalism: Consistently maintains a polished and professional appearance, reflecting the high standards of Park Hyatt Chicago and NoMI Kitchen.
• Availability: Flexibility to work all shifts including evenings, weekends, and holidays as required to meet the needs of our guests and the business.

Join Park Hyatt Chicago and become a part of an elite team that defines the future of luxury dining. Here, excellence is not just expected—it’s celebrated.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.