In Room Dining Server

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

BASIC PURPOSE

Responsible for providing and maintaining high quality service standards and providing unique, memorable experiences for our guests through In-Room Dining Service, including telephone order taking, food deliveries and set up.

QUALIFICATIONS (Education, Knowledge, Training, & Work Experience)

Strong communication skills.

Maintain a professional business appearance, attitude, and performance.

Prior fine dining or hospitality food & beverage experience is desired.

Customer service experience desired.

ESSENTIAL FUNCTIONS

Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.

Provide unique, authentic and memorable experiences for all dining guests.

Knowledge of the menu offered and ability to explain the items on the menu.

Answer phone within 3 rings, follow phone etiquette and input orders into Micros.

Complete paperwork, ensure tickets are correct and closed out properly and drop cash after each scheduled shift.

Deliver food based on steps of service.

Be pleasant, smile and greet all guests, using surnames when obtained.

Be thoroughly familiar with responsibilities of IRD server.

Be thoroughly familiar with F&B menus and available promotions and options.

Station set-up and break-down, walk guest floors for trays in hallways and side-work.

Perform any other duties as assigned by Outlets Management.

Have knowledge of fine dining service.

Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.

Assist where needed within F&B.

ENVIRONMENT and POSITION ANALYSIS

Move, bend, lift, carry, objects weighing up to 25 pounds and push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Exposure to cleaning chemicals and food/beverage items.

TOOLS/EQUIPMENT

Micros computer system & printer, telephone, IRD carts/hot boxes, toaster, serving trays and dining items

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.