IN Support Analyst.Revenue Management & Broadband

Job Purpose

Be a member of the Intelligent Network Support Team to ensure a smooth Support& Operation of the Charging & VAS nodes. The Job holder will be responsible to maintain the charging system nodes and ensure availability 99.999% of the vital systems

Report To Position Name

Deliver new tools/processes to enhance /minimize the risk of failure during changes Escalation for incidents and major problems to Team Leader as per agreed process Successful Support and operation for ALL IN and billing NODES and newly introduced nodes as per agreed process KPIs Ensure 99.9% availability for IN & billing nodes On call availability and promptly response outside working hours Change requests and quality improvements Follow up Opened cases with Node vendors Ensure smooth operations and quality of new deployments to ensure high stability ( Minimize downtime / service hazards ) Develop/enhance processes for speed recovery of outages/leakages Proper handling for external customer complaints and internal custmer mails Conduct regular feedback session to highlight the customer chronic concerns and areas of enhancements

QUALIFICATIONS_ESSENTIAL

University Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering

QUALIFICATIONS_DESIRABLE

Cooperative in a team work environment Flexible and responsive Working Under Pressure team leading

EXPERIENCE_ESSENTIAL

Minimum 4 years Experience Basic Knowledge about communications concepts (Transmission, Signaling protocols

EXPERIENCE_DESIRABLE

Very Good knowledge about Intelligent Networks and Core Networks- Basic Knowledge about Networks (IP networks, GSM Networks, .. )- Good Knowledge about Operating systems (UNIX, LINUX,…. )- Good knowledge about SQL fundamentals.

- expert knowledge about SQL.- Very Good knowledge about Shell scripting- Very Good knowledge about any other programing language like (perl , java ,...etc

CERTIFICATIONS_ESSENTIAL