IN-Technical Consultant Int - Cloud

Scope: The Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: • Microsoft Azure • VMware ESXi What you’ll do: • Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs). • Log, track, and update incidents and requests in the ticketing/ITSM system. • Escalate unresolved issues to L3 teams with proper documentation and logs. • Perform routine health checks, daily checklist activities, and report deviations. • Support user requests related to access, password resets, and basic infra queries. • Adhere to defined processes, SLAs, and compliance/security guidelines. • Maintain accurate documentation of incidents, knowledge articles, and runbooks. • Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices. • Implement standard changes and upgrades to infrastructure components. • Support patching, backup/restore operations, and performance monitoring. • Create technical documentation, knowledge articles, and mentor L1/L2 engineers. • Participate in audits, compliance checks, and ensure security standards are met. • Collaborate with architects and project teams on infrastructure design and integration. What we are looking for: • Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. • 5+ years of relevant infrastructure support/engineering experience • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. • Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security). • Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues. • Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.). • Hands-on experience with enterprise monitoring, backup, and ITSM tools. • Strong understanding of ITIL processes and enterprise operations. • Excellent communication and leadership skills to collaborate with business, operations, and engineering teams. • This role involves rotational shifts, including night shifts, to provide 24/7 application support. • Flexibility to work weekends and public holidays as per shift schedule. • Ability to handle responsibilities independently during off-hours.