Inbound Customer Service Call Representative- Longview, WA

Waste Control – A Waste Connections Company.

Location: Longview, Washington

Schedule: Monday–Friday, 7:55 AM – 5:00 PM

Starting Wage: $21.38 per hour

Position Overview

Waste Control, a Waste Connections company, is seeking a reliable and customer‑focused Customer Service Representative (CSR) to join our Longview, WA team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you’ll have opportunities to learn, contribute, and advance within a supportive team culture.

Key Duties & Responsibilities

Customer Support & Communication

• Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs.
• Interview customers and accurately enter information into multiple computer systems.
• Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
• Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.

Account & Service Processing

• Process orders for service installation, changes, discontinuation, and turn‑ons.
• Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders.
• Perform data entry across multiple platforms with accuracy and attention to detail.

Administrative & Operational Support

• Maintain organized files, documents, and customer records.
• Assist with basic bookkeeping tasks in coordination with the accounting team.
• Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
• Helps Provide Lunch Coverage for Scale House employees.

Sales & Service Promotion

• Identify customer needs and recommend new or additional services.
• Delivers service in a manner that supports customer satisfaction and company reputation.

Working Conditions

• Office‑based environment with individual workstation, computer, telephone, and headset.
• Fast‑paced call center setting with repetitive tasks and minimal downtime between calls.
• Noise levels may vary; calls may be monitored for quality assurance.
• Extended periods of sitting, typing, and computer use are common.

Minimum Job Requirements

• Ability to read, write, comprehend, and communicate effectively in English.
• Bilingual In English and Spanish preferred.
• High school diploma or equivalent preferred.
• Minimum 2 years of customer service experience (call center experience preferred).
• Proficiency with MS Word, Excel, email, and data entry systems.
• Strong typing and 10‑key skills.
• Excellent organizational, communication, and problem‑solving abilities.
• Ability to gather data, compile information, and prepare reports.

What we offer our Employees.

• Competitive Compensation
• Performance-based career growth potential
• Medical, dental, and vision insurance plans
• Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
• 401(k)
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Emergency Travel Assistance

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran). Washington State Wage range is $21.38