Inbound Customer Support (Ticket Management)

Key Responsibilities:

• Handle inbound queries from sellers via Tickets and WhatsApp.
• Proactively resolve operational issues related to pickups, shipment delays, returns, COD settlements, etc.
• Coordinate with internal teams (operations, verification, tech) to resolve client issues promptly.
• Escalate recurring or high-risk issues to management with proper documentation.
• Ensure each client feels heard, supported, and cared for

Ideal Candidate Profile:

• 0-3 years of experience in customer support, account management, operations, or similar client-facing roles.
• Strong written communication in English.
• Highly empathetic with strong problem-solving skills.
• Ability to multitask and stay calm under pressure.
• Prior experience in courier, logistics, e-commerce or SaaS support will be an added advantage.
• Quick learner with comfort using CRM systems and dashboards.

What We Offer:

• Full training on internal tools, workflows, and client communication.
• High-growth career opportunity in a rapidly expanding startup.
• Transparent, supportive work culture with strong ownership opportunities.
• Defined growth path into Senior Account Manager, Team Lead, or Operations Manager roles.

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off

Work Location: In person