Inbound & Outbound Sales

Key ResponsibilitiesSales & Telemarketing

• Make outbound calls to potential and existing customers to promote travel products and services.
• Handle inbound calls, inquiries, and walk-in customers professionally.
• Identify customer travel needs and recommend suitable travel solutions.
• Promote air tickets, hotel bookings, holiday packages, visas, tours, and other travel services.
• Generate sales leads and convert them into confirmed bookings.

Customer Handling

• Understand customer requirements such as destination, budget, travel dates, and preferences.
• Provide accurate information about packages, pricing, inclusions, exclusions, and terms.
• Handle customer objections and close sales effectively.
• Maintain a high level of customer satisfaction and professionalism.

Follow-Up & Coordination

• Follow up with customers via calls, WhatsApp, or email on quotations and pending decisions.
• Coordinate with operations, ticketing, visa, and hotel teams for confirmations.
• Ensure timely communication with customers regarding booking status.

Documentation & Reporting

• Maintain accurate records of calls, leads, and customer details in CRM or manual reports.
• Prepare daily call reports, sales reports, and follow-up lists.
• Ensure all customer data is handled confidentially.

Company Representation

• Represent the company positively and professionally at all times.
• Stay updated on company products, promotions, and travel regulations.
• Adhere strictly to company policies, sales ethics, and procedures.

Required Skills & Qualifications

• High school diploma or bachelor’s degree (preferred).
• Experience in travel & tourism sales or telemarketing is an advantage.
• Good communication skills in English (additional languages are a plus).
• Strong negotiation and persuasion skills.
• Basic knowledge of travel destinations, visas, and holiday packages.
• Ability to work under pressure and meet sales targets.
• Computer literacy (MS Office, CRM systems).

Key Competencies

• Sales-driven mindset
• Customer-focused approach
• Excellent telephone etiquette
• Time management and follow-up skills
• Teamwork and coordination

Working Conditions

• Office-based role
• Shift-based or fixed working hours as per company policy
• Target-oriented position

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Work Location: In person