Incident Analyst

What you'll do

• Incident Analyst Duties and ResponsibilitiesMonitor Systems: Monitor the performance and capacity of systems using a variety of tools. We look for hardware, software, and infrastructure alerts or malfunctions. When an issue is identified, Engineers do a basic investigation and involve relevant support for the fix.
• Troubleshoot Problems: We generally have standard operating procedures that engineers will closely follow. This may include coordinating with Internal Technical Team, third-party vendors, customers, or other IT teams.
• Track all Issues: While working on incidents, the Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the Team and is a record of the health of the system.
• Report Incidents: Engineers must escalate the issue to management, Technical Teams, IT resources, or 3rd party vendors for assistance in reaching a resolution. Engineers also maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

What you'll need

• We’re looking for strong analytical thinkers who enjoy solving problems and thrive in a high-pressure environment with shifting priorities. You should be able to assess a situation and determine tactical steps forward.
• Core Skills – Fresher/0–2 years) Basic understanding of Applications, Systems & Monitoring Tools (PagerDuty, Grafana, AlertSite – exposure is a plus).
• Familiarity with ticketing tools like ServiceNow or Jira (training will be provided).
• Good time management and organizational skills, ability to handle multiple tasks.
• Basic knowledge of Incident Management processes.
• Excellent oral and written communication skills.
• Ability to work in rotational shifts (24×7).Highly motivated, self-starter, and quick learner.
• Team player with a customer-focused mindset.Nice to HavePrevious internship or experience in IT support/helpdesk.
• Exposure to automation concepts for reporting or incident handling.

At TomTom

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.