Incident Management Coordinator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Incident Management Coordinator
Job Title: Incident Mgmt Coordinator
Agency: Health & Human Services Comm
Department: Quality Mgmt
Posting Number: 17894
Closing Date: 06/29/2026
Posting Audience: Internal and External
Occupational Category: Management
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-21
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Waco Center for Youth
Job Location City: AUSTIN
Job Location Address: 909 W 45TH ST BLDG 552
Other Locations:
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Incident Management Coordinator (IMC) supports the hospital’s Incident Management process. The IMC helps ensure that unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly, thoroughly, and in alignment with state hospital requirements. The IMC plays a central role in protecting patient rights and maintaining a safe hospital environment by reviewing investigations, monitoring remedial action decisions, and providing data analysis that informs performance improvement.

The IMC serves as a central point of communication between departments such as Quality Management, Rights Protection, Risk Management, and hospital leadership. The IMC ensures immediate protective actions are taken when needed, follows each incident through its full process, and tracks the progress of prescribed interventions. The IMC also reviews and analyzes incident data to identify patterns and trends to help reduce the likelihood of future incidents. In addition, the IMC assists with developing and updating hospital policies related to incident management, collaborates with external investigators and internal staff, and helps ensure reporting requirements are met. This position works under general supervision with some latitude for independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift, and/or overtime in accordance with agency leave policy, and performs other duties as assigned.
• Provides technical assistance regarding entering data into the assigned data management system to those submitting initial and follow-up incident reports regarding required content, level of detail, individuals involved; gathers incident information, investigates and tracks incidents until they are fully reported and resolved. Ensures that protective actions are carried out and reevaluated as new information is obtained, keeps facility leadership and central office informed of new developments, and documents every stage of the incident management process from start to conclusion.
• Documents the preliminary review of reportable incidents in assigned data management systems, including abuse, neglect and exploitation (ANE) cases, and records team recommendations in required databases and in various formats, and contributes to the development of plans of correction for internal and external reviews, surveys, and investigations that may be conducted by external stakeholders such as Joint Commission (JC), Centers for Medicaid and Medicare(CMS), law enforcement, guardians, and any other external stakeholders.
• Participates with the development and revisions of the hospital’s incident management policies to ensure they meet hospital needs and remain in compliance with both state hospital and external requirements to ensure alignment with JC, CMS, and state and federal laws and regulations. Policies are updated as needed to respond to performance concerns, emerging trends, and regulatory changes.
• Reviews and analyzes data related to incidents to ensure accuracy and integrity. The IMC identifies trends and patterns that may contribute to unusual incidents and tracks remedial/corrective action plans to reduce the risk of recurrence. Generates the root cause analyses of incident contributing factors, sentinel event reviews (death of an individual in care), and management-initiated investigational reviews as assigned.
• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of investigative principles, techniques, and procedures; of the laws governing the activities regulated by the agency; and general knowledge of criminal procedures, practices, and rules of evidence.
• Skill in interviewing victims, witnesses, and potential individuals causing harm, injury, and/or damage to persons or property.
• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to develop and evaluate policies and procedures; to prepare reports; and to communicate effectively.
• Ability to produce written documents and data analysis reports using Microsoft Office programs.
• Ability to accurately and clearly interpret/develop pertinent policies/procedures and technical reports.
• Ability to establish and maintain effective working relationships with staff, individuals, parents, members of the community-at-large, outside state and local investigation agencies, or others in work context.
• Ability to organize, coordinate, and delegate routine and complex tasks and supervise the work of others.
• Ability to develop monitoring systems, collect and analyze information, and make cost-effective recommendations.
• Ability to make effective decisions during unusual incidents/crises.
• Ability to analyze results and document recommended actions as well as ability to train other staff on investigative techniques.
• Ability to demonstrate commitment to facility mission and workplace/service values.

Registrations, Licensure Requirements, or Certifications:

• Must possess a valid Texas driver's license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver's license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy. Must be able to drive state vehicles and golf carts.
• Preferred but not required:

Licensed to practice as a licensed vocational nurse (LVN) or registered nurse (RN) in the State of Texas (or state that recognizes reciprocity through the Nurse Licensure Compact) prior to hire.

OR

Licensed Master Social Worker or Licensed Clinical Social Worker.

Initial Screening Criteria:

• Bachelor's degree from an accredited college or university, with a major in Social Work, Sociology, Psychology, or Nursing.

OR

• Four (4) years in one or more of the following fields: Social Work, Sociology, Psychology, or Nursing.
• Three (3) years’ experience working in a psychiatric healthcare setting is preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide, and Employee Misconduct, and List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and State Hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All of these diseases are vaccine preventable. As a result, State Hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Waco Center for Youth is a psychiatric residential treatment facility that serves teenagers ages 13 through 17 with emotional difficulties and/or behavioral problems. Waco Center for Youth bases its treatment philosophy on the belief that both behavior change and an understanding of self and others are equally important in achieving significant long term success in treatment. The mission of Waco Center for Youth is “to give each youth a chance for change” by providing comprehensive psychiatric residential treatment services to emotionally disturbed adolescents of the state of Texas. The facility is operated by the Health and Human Services Commission and is accredited by the Joint Commission on Accreditation of Health Care Facilities.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.